Reviews
Sydney S.
My aunt loved the flower arrangement she received for her birthday.
She was not at home when North Suburban arrived with the flower arrangement. North Suburban called her mobile phone and found out she would not be home for several hours.
North Suburban spoke with my aunt and made sure that the flowers were placed in a secure, safe place for when my aunt was back home.
North Suburban did a fantastic job. I am pleased and my aunt was so happy. Thank you
Erin C.
The flowers I ordered were beautiful and they were delivered same day. Will definitely order again! Thank you!
Riley C.
I did same day delivery for these to my mom for her 37th wedding anniversary. They got to her save and sound. They are stunning!
Martha B.
Thank you for accommodating us last minute. You went out of your way to do this & deliver to Barrington the day before Mother’s Day!
The arrangement is exquisite!
The recipient sent us 7 photos! She said every side of the arrangement is perfect & the assortment of flowers, size of flowers & colors is “magnificent!”
We will definitely call on you in the future for our florist needs!!!
James B.
Very happy with your service. I did this later than I should have placed the order, my fault, yet the arrangement was very nice and delivered right on time. I will use your services again soon.
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Florist's Response:
thank you for the order
Poornima O.
Amazing experience. Beautiful arrangement and same day delivery. Kept in touch with me through the entire process. Highly recommend.
Richard K.
1st time we ordered from them. They have been in Des Plaines for years! Did not disappoint! Beautiful!
Dawn P.
Great delivery service. Beautiful arrangement and we are very happy with it. I was a bit surprised it looked quite different from my selection
I would order from you again.
Regards,
Dawn
Mary M.
North Suburban Flowers went above and beyond to make sure the bouquet met expectations.. The receiver was awed and pleased by the beauty of the bouquet. Greatly appreciate the timely service.
Bonnie E.
Just saw the centerpiece that was delivered to my friends....beautiful! I definitely will use this florist again.
Cathleen C.
You delivered this on the wrong day, December 16 instead of 19.
It was pretty but you did not follow instructions.
ANNA S.
North suburban flowers did a beautiful job for my aunts funeral flowers. I called the shop and spoke to the owner, requesting my aunts, favorite blue flower, and when I arrived, it was just gorgeous. All the flowers were fully open at their peak.
NICHOLAS H.
I guess the flowers were nice and were appreciated, but asked for them to be delivered on November 8th, and they were delivered on the 7th...better late than never, but also kind of missed the point of celebrating the anniversary day (and made me look like I forgot the exact day). Oh well...
Betty K.
These were not tulips; they're roses, which seemed to be "under the weather". What happened to the tulip order???
RHONDA N.
My brother on law passed away unexpectedly. I called on Friday and spoke to owner. Sweet lady who assured us that funeral flowers would be what we hoped for! We were amazed at the beautiful arra
Jeremy D.
Brought a big smile to my Girlfriend's face! Delivery took a while, but they did make it for Mother's Day.
Mark L.
The arrangement was top-drawer. Exactly ( I mean, exactly!) like the photo in the brochure. The best part? Mom loved it!
Thank you.
Parker W.
I ordered a lovely arrangement for my better half's birthday late-ish, maybe 730p on Thurs for Friday morning delivery - our business opens at 10a and by 1045 they were delivered, fresh, gorgeous and perfectly arranged. I know nothing about flowers so I punted and picked something that looked great on their site.
I'd highly recommend these folks based on my experience with them. Maybe I'll get smart and do this once a month for her :)
Patricia R.
The flowers where beautiful, healthy and strong.
And delivered in a timely manner to the church.
Thank you.
I had requested white flowers intermingled with the lavender roses, yet the bouquet was still quite lovely
Martha V.
I live en Miami Springs,Florida,for some reason I end up putting my order with SFSC ,they call a florist in Miami and the flowers got to our friend .
Thanks
Kudos for your professionalism
Sydney S.
My Aunt loved the flower arrangement and said that North Suburban is a great local florist. Thank you for providing a beautiful flower arrangement and caring customer service.
Anita G.
Ordering flowers for a funeral from 400 miles away and timing was important. Called NSFSC and they were not able to take my order via phone at that time, but we discussed what I needed. It was suggested I order through the website to get the order in sooner, or I could get a call back later that day. Ordering online was easy, and I even got a call back to make sure all went well. NSFSC even volunteered to add extra holiday decoration to make a nice arrangement. Then the next day I also received a text photo of the arrangement. Pam went out of her way to help. And the flowers were delivered in time to the funeral home for visitation the next day.
Sydney H.
The flowers I ordered turned out beautiful. However, the customer service with the delivery of the flowers could've been better.
I placed my phone number on the order because the submission form did not specify that it was asking for the recipients phone number. I also was trying to keep the flowers a surprise for my friend, so I wouldn't have wanted to put their number down anyways. The delivery driver was confused on the location of the delivery and was quite rude when calling me about the delivery location stating that putting my number on the order 'wasn't logical'.
Supannee N.
Thank you for the beautiful arrangement to honor the memories of a loved one gone too soon.
Michael A.
I purchased tulips on their website showing they were for sale and then was told that they’re out of season so they gave a replacement of colored roses with a clear vase even though I paid for the extra
Gina p.
very unprofessional service and work - wrong sender name, wrong message, low quality of flowers
Person I talked to was not pleasant . I should read yelp review before I ordered.
Michael P.
Thank you so much, my girlfriend loves her anniversary bouquet. It was delivered on the day I needed and exactly how I requested.
Susan D.
The flowers my daughter received was seriously lacking. I was highly disappointed. I tried to post a picture in this review but my phone won’t let me. The 2 stars is because they delivered it the same day for me.
Cynthia Q.
The arrangement was beautiful. I ordered the same day and it was delivered promptly and timely.
Kimberly M.
Excellent service, follow up and beautiful arrangement. Let me start by saying I ordered my flowers through their website at 8pm EST on Monday, for a Tuesday wake/ Weds funeral service. I live out of state and couldn't make the service for my Godmother, but wanted to be sure the family knew I was thinking of them.
Pamela at North Suburban emailed me soon after placing my order to say they did not have the exact flowers in stock and asked if they could substitute, giving me the colors and varietals to be used. After that, she texted again to say they had "Blessed Godmother" ribbons, would I like to include one (at no charge) on the arrangement. Everything Pamela did was above and beyond and truly appreciated. I will recommend this florist to anyone in the Des Plaines, IL area for all their floral needs.
Cecilia B.
Since bouquet was not delivered when requested or even after the owner said it would arrive, a full refund was requested. No refund has been given yet. Owner had no problem charging my credit card and later sending an email saying " order has been delivered" but so far Pamela and her business are a scam. My experience was terrible.
Michelle M.
Your arrangements are always beautiful! It’s so nice to order something online and have it show up even better than you expected! Great job!!!
Sydney S.
My aunt loved the arrangement. The delivery person provided excellent service. The delivery person called my aunt several times but my aunt did not answer due to fear of a scam call. The delivery person was persistent and rang the call button at my aunt's apartment to ensure that my aunt received the flowers when my aunt did not answer her phone. My aunt raved over the arrangement. Thank you for providing a beautiful arrangement and quality service. A rarity these days.
Erin R.
Ordered birthday flowers to be delivered to a friend, was able to get them delivered same day.
Yulia B.
I asked for a bouquet with some wild flowers (in March!), and the florist did a great job. Also the delivery was great! Thank you!
Amanda F.
Amazing company to work with and Pam went above and beyond. Thank you so much for the excellent bouquets.
cathy f.
Pam was outstanding with communication and went above and beyond to make sure it looked amazing and got delivered to recipient! I will definitely be using this company again.
Kathryn B.
The type of flowers I ordered online were not looking the best. So the florist called me to suggest a better bouquet in the same price range. They were lovely! I appreciated North Suburban’s follow up & suggestion.
David G.
Thank you for this beautiful arrangement, and for perfectly timed delivery. I am very pleased with this whole experience!
Dave
Geordie R.
Great customer service from Pam and her staff! Pam gave me her cell number and was easy to get a hold of. They picked up the ball and ran with it when that 1-800 company botched my order. They saved the day and got the flowers to the church when they said they would at an affordable price. Would be my first and only call for any occasion.
Donald M.
The flowers delivered looked nothing like the picture here. Tall vase no peach flowers. My daughter liked them but I feel disappointed.
Don McDevitt
847-636-1780
Margaret M.
I ordered the “designer choice” and was not disappointed. Beautiful arrangement, gorgeous flowers and service like I’ve never experienced from a florist. So glad to have this gem in my neighborhood. Thank you Pamela:)
GLEN R.
I ordered a Designer's Choice arrangement. The process was a bit confusing but the bouquet turned out beautiful. I will definitely use North Suburban in the future.
Kiley B.
Amazing experience! They looked just like the picture and were delivered in perfect time. Would highly recommend.
Jeanne S.
Our friend sent us a photo to thank us for the beautiful Sweet and Subtle flowers. They were fresh and pretty!
teresa m.
i was specting all pink flower. i got maybe 3 pink the rest orange. also the flower look dead and not many. i will never order from this place. i can show you pictures if you want?
Anna D.
I was charged for flowers not delivered. I called twice asking about my delivery and with the 2nd call it was confirmed, the flowers were not delivered - 2 days after the delivery date.
I requested refund and was credited.
Melanie H.
The flowers I ordered for my mom were beautiful! Delivery was on time!! Thank you so much!!
Isaly S.
The flowers were absolutely stunning. They looked exactly like the picture. Thank you so much!
Matt S.
Found North Suburban Floral after a lengthy web search, and I'm glad I did. (late night) ordering was a breeze, with lots of pretty options, at a great price. I found an arrangement I liked, delivery instructions were easy to set up, and then the next day, the flowers were beautiful - and still healthy and doing well days later. North Suburban is booked-marked and I'll be back next time I'm looking for flowers.
Cynthia A.
My new daughter-in-law was thrilled with the custom bouquet that North Suburban Floral Services created for her. I asked the owner, Pamela Swanson, to make it large & luxurious with purple, white and green - which it was, but it also had extra beauty due to the flowers Pamela selected & arranged. I am not surprised Pamela's email is superflowerlady@yahoo.com - it suits her perfectly!
Marilyn R.
My daughter sent a photo of the arrangement. It was a beautiful, colorful, springlike bouquet. Very pleased.
Marie C.
Bought these beautiful flowers online for my friend’s birthday and they were absolutely gorgeous! And they delivered with care, too!
MIchael B.
The flowers were beautiful and my mom was blown away. This was out 1st experience but i can guarantee there will be plenty more
Aberra T.
I'm very disappointed with the way my order was handled.
1. The delivered item with completely different than shown on the order.
2. I called and talked to one of female customer service agents. But she was very rude and unprofessional. She said she will re-deliver, but I told her not to bother the receipient by trying to deliver again. She ignored my phone calls and instructions and re-delivered.
Theodori B.
They were wonderful! Provided very timely and helpful service, the flowers looked exactly as advertised!
Wilbur D.
The above photo is misleading. Evidently the above photo is the premium arrangement. It should be so labeled.
I thought that when I was ordering the regular one it was going to look like the one in the picture.
However, my friend’s photo of the floral arrangement he received is a much smaller version of the above photo.
Michael D.
The flower shop did a really nice job on the arrangement and too care of the issue with the delivery date.
Kristen P.
My job is finding the best of the best for the best in different parts of the world. Without a doubt, in Des Plaines, IL there is nowhere I would call other than North Suburban Flowers. Even though the name doesn’t sound fancy, the work and the service is second to none. Truly, their prices have not been better at inferior florists. Now you’re in the know! Proxy 24/7 highly recommends North Suburban Flowers.
Nancy M.
I ordered “Family Celebration” for delivery to my sister who lives in Northbrook, Illinois. The arrangement which was delivered was significantly different from one with a short , approximately 2 and 1/2 inch diameter candle and solid red carnations which is pictured on the website. The delivered one had a long thin tapering candle a variegated red and white carnations. My sister sent me a picture of the delivered arrangement. She was delighted to receive that centerpiece and so I am not complaining. I just wish I could have been notified about the substitutions.
James D.
The product as good as expected. I do apprecuate free delivery.. on the online form I said I wanted it delivered before 4:30. Late afternoon I called verify delivery time and the person on the phone did not know I requested delivery by 4:30. She said she did not know that but she would bring it know. I then got a call from her necause I did not answer thendoor bell. I did bot because she was at the wrong address- 1729 Manheim not Lee Street. I gave directions and delivery was made in a few minutes.
Giovanni M.
The flower's where everything I hoped for! My girlfriend loved them and couldn't stop smiling! Definitely going to purchase more in the future!
Sharon S.
Service was great. Easy online ordering. The staff called my Aunt to be sure she would be home to receive the flowers. The arrangement is gorgeous!
Gabriela A.
Nothing like the picture on your website. Extremely small. Like made of leftovers. Overpriced. Disappointing.
Ryan M.
I ordered flowers for a grieving friend and they went out of their way to make sure the flowers were delivered under difficult circumstances.
Marilyn R.
Pam from North Suburban Floral did a beautiful job! The flowers were delivered in time and looked as beautiful as the picture !!
I’ve known Pam and her work for years! She is a true “gem” in the business !
Marilyn R.
Stephanie P.
First time using this florist and the flowers are gorgeous! Very impressed when I received a picture from the recipient. Thank you!
Robin N.
I sent a bouquet of multi-colored roses with greenery in a pitcher to my daughter and she was blown away at its beauty. The balance of the roses as well as each rose was impeccable. I’ve also had North Suburban Flowers do my two daughters weddings—Pam Swanson took my daughter’s visions and made them into a reality that was WAY beyond our expectations—breathtaking doesn’t begin to describe the outcomes! Pam is SO creative and a total delight to work with!!!
ROSS B.
Delivered on time and as requested. Beautiful arrangement. My wife's comment: This is the most beautiful bouquet I have ever received.
Thank you
Rebecca G.
The flowers were beautiful. Tulips were not in season, but they did an excellent job and explained the substitution for me to approve and then delivered promptly. Thank you!
Steven D.
Well it was horrible. I ordered flowers for my wife on wensday before mother’s day. I paid extra to have them delivered between 9:00-11:00 am on mother’s day. At 10:55 am i called over to north suburban flowers in desplains Illinois. I talked to Pam Swanson the owner she had told me she was unaware of the timed delivery. She said if she new that she would have delivered them on the day before guess she didn’t read the order. I also paid extra for balloons. So Pam had said she would have them at my house witch is only 7 mins. Away they arrived at 12:30. This is the kicker the flowers were wrong a couple of pink roses a couple of pink carnations and some skinny pink flowers with a small finger balloon that said your number one like the ones you get at a sporting event. I called up Pam she gave me a bunch of excuses. I had asked for a refund she said she wanted the flowers back and the candy chocolates as well as the finger balloon and said she would send the right flowers out next week. Well my wife’s mother’s day was ruined. The funny thing was like five minutes after I left them on the porch they were gone amazing. I have pictures of everything including her flowers and the one I was supposed to get. Plus my wife doesn’t like pink flowers. The flowers were supposed to be floral harmony bouquet. So l ask am I in the wrong. Peace be with Pam cause she needs it. I give it minus 5 stars. Oops can’t do that so 1 star
Ronit M.
Service was exceptional. They went above and beyond, and answered questions. They delivered on time, bouquet was awesome. Thank you!
Henry M.
Simple and easy to order . Great selection and was delivered in a timely manner . Thank you .
Ninos M.
Very rude person answers the phone, unprofessional. I ordered some beautiful flowers and called to confirm that’s what would be delivered and I was told yes but something totally different was delivered and it looked like it was picked up from the dollar store very cheap even though I paid over $100 for them! I was very disappointed and would never use them again for anything.
GEORGE D.
Ordered the flowers on Friday before Mother's Day. Paid an extra charge so they would be delivered same day. Did not arrive. Called the florest. She explained that there was no way the flowers could be sent the same day. So, that brings us to Saturday. I was told, at 9:30 A.M.,that the flowers were 'on the truck'. After several calls, the flowers finally arrived at 5:00 P.M. They were beautiful. Not sure who was at fault. Quite frankly I blame Bloom Nation much more than North Suburban Floral Service. Won't be working/ordering from Bloom Nation, again. Too bad. And, not sure if I'll get reimbursed the $15.00 I paid for the guaranteed delivery date.
Julianne W.
My mom loved her flowers and I saw them on a zoom call with her. They looked similar to the photo. I did request delivery on Mother’s Day, but they arrived the day before, which was fine.
Katherine M.
Very beautiful flowers and great work! I bought these for Mother’s Day and they was delivered on time. The flowers were beautiful and fresh, but varied a little from the picture. Not a big problem, just different colors. The whole thing looked great and very happy with how it turned out.
Gregory I.
Very beautiful arrangement and I was pleased with the service. Would definitely use there services again.
Andrew M.
I’ve already sent an email about my experience. Making a reservation for Valentine’s Day and it was delivered a day prior and the flowers went bad immediately. Was told I’d receive a call back about my experience and no one has. Im upset that I spent money with you guys and no one seems to care.
Thomas W.
The flowers that were put together were very fresh and I appreciate the communication. The large roses are beautiful like what I ordered, but the order really didn’t look like this at all other than the main roses. So I’m a little disappointed. Also the vase was much different and a bow was added.
Diana M.
The flowers she got didn’t really look anything like the photo. Not even same
Colors and they added baby’s breath which I detest.
glenda b.
The arrangements at first were not what was expected but the florist was very quick to respond and redeliver the most beautiful arrangement for my aunt and i could not be more happy to recommend them for your flower needs. They most certainly are efficient and helpful and make a beautiful arrangement
Terry V.
Although it looked different from the online picture, the arrangement was still very beautiful. And not only was it delivered the day after I ordered it, but it was delivered on a Sunday - which was marvelous. North Suburban will be my go-to florist for the northwest suburbs from now on. Thank you!
Neha D.
It was my grandmother’s birthday and I ordered the flowers around 9am the day of and the flowers were delivered by noon. I had requested that they call me prior to delivery as my grandmother does not speak English, and they were very accommodating and did just that. The arrangement was beautiful, arrived in pristine condition and made my grandmother’s day. Thank you for your excellent service and beautiful flowers! I would definitely recommend this florist for same day delivery in the area!
BEN C.
Excellent service. Called me and put an additional touch on the order when I didn't even ask for it. Top notch!
Kate M.
I was notified last minute to send flowers to funeral the same day. It was too late to send it same day so I decided to send it to the funeral. Someone at the North Suburban Floral Services knew that the visitation was the same day and delivered the flowers THAT night! What great service. It made my day, thank you!
Maria Y.
I live in Australia and I have been ordering flowers from North Suburban Flora Services for a number of years now. The service has always been second to none. Pamela provides amazing customer service, no request is too difficult and the flowers always look amazing. I will certainly be back again. thank you Pamela :)