Reviews
Kristine B.
From the moment I landed on Muguet's website, I knew I was at the right place to send a thoughtful thankyou gift to a dear friend.
The bouquet is gorgeous, the service is impeccable and I will be a lifetime customer.
Thankyou Muguet Florist!
Rafik P.
i ordered my choice, recived a call, discused options,delivered as promised, very pleased,,try them you will like it,, excellent service
thank you
Jeffrey W.
Absolutely beautiful. I have ordered many times now from Muguets and they have always been amazing. Beautiful flowers and fast delivery. Highly recommend them.
Bobbe R.
This is such a beautiful florist! I moved to KY but still need flowers sent occasionally and whatever picture I choose, it is literally duplicated. I wish they were here in KY where nothing exists like this. Perfection!!
Michael V.
I ordered flowers for my wife for our anniversary. The flowers were exactly (if not slightly better) than the photo of the arrangement on Muguet's website. If you want to send flowers that doesn't disappoint, this is a great florist to use.
Margaret G.
This arrangement was simply gorgeous. Beautiful. Fresh. All colors of pink. Different flowers. Everyone who has seen them was so impressed. Merci. As usual a grand arrangement. Princess. Margaret. a. Grimm.
Christy F.
The arrangement was stunning! I sent my friends flowers as a thank you in their favorite color of yellow. Muguet nailed it! It can be challenging finding quality nowadays and, I must say, I was very pleased. The florist even sent a photo of the exact arrangement before delivery. Thank you! I highly recommend.
Maria V.
Your Flower Shop must be the best in Beverly Hills.
Your flowers arrangement are beautiful I am
very happy to shop my gift a little expenses but good.
Leslie R.
Thanks for so quickly delivering an order I placed online! As per usual, Miguet florist delivered the most beautiful bouquet and I will only order from a company I trust, like Miguet!
Thank you, thank you, thank you!!!!
Hisham E.
Second order in year, both for a Christmas bouquet. The orders (the first through the phone, the second online), the delivery, the choice and arrangement of the bouquets were 10/10. They're on top of their job.
Michelle J.
Muguet is the most professional, reliable, kind floral shop I've ever had the pleasure of working with! They deliver right on time and i have never had an issue with their flowers looking different than they do online. Flowers are always fresh and I know they will turn out perfectly every time!
Larry S.
I picked the florist due to the location to my friends house. The order was done quickly, 2 hours after placing and delivered. The flowers were beautiful and my friend that lost his husband was delighted. Thank you we really appreciated your quality and service.
Alan B.
Wonderful, professional experience. They had beautiful flowers delivered where I wanted them and on time. Highly recommended.
Kayla D.
The team always goes beyond my expectations with their thoughtful creations. My favorite florist in Beverly Hills!
Leslie R.
Once again Miguet Florist has exceeded my expectations. The floral arrangement was so beautiful and made my mother so happy. Thanks for your exceptional service, we’re so lucky to have found you!
Chris C.
My friend was thrilled with the flowers I had sent for her birthday! I will use Muguet again and again.
Chris D.
David and Aria know how to keep customers happy! Since leaving LA in 2020, I have continued to order all my special bouquets from Muguet Flowers. They never disappoint! They are attentive and make useful suggestions on custom orders. They have the freshest flowers, lasting many days. I’ll never order from anyone else!
Leslie R.
First off
The flowers are/were gorgeous. What a beautiful bouquet that you so kindly delivered!
Due to my father being transferred to ICU and not being able to receive them, I appreciate the care and concern you took to my situation.
Thank you for delivering to Cedars-Sinai, and then re routing them as a gift for my mother.
I will only use your service when sending flowers. Thank you so much! I’m so glad we were referred to you through Susan W
Dori K.
The flowers delivered were nothing like what I ordered. I specifically chose yellows and pinks - in my note saying this was a bit of light and cheer (to a family going through a hard time). The flowers delivered were dark and serious looking. Totally missed the mark and I’m very upset.
----
Florist's Response:
Mrs. Dori K. per the item description, your arrangement includes a cymbidium orchid design with Mix color roses with purple & green hydrangea in a square glass vase. "Varieties and colors of flowers may vary according to season and availability. You mentioned that you "specifically chose yellows and pinks, but the item description clearly explains "Mix Color Roses".
Laurie s.
David was extremely helpful, accommodating and more important, pleasant.
The arrangement I ordered was beautiful and will definitely be my “ go to florist “ in the future
Jeff B.
Muguet Florist created a beautiful arrangement for me. They are my go-to Florist in LA for special occasions and holidays. Great communication regarding orders and deliveries.
James F.
Another magnificent arrangement! I could not be more pleased. Simply the best! Muguet Florist never disappoints!
Samantha M.
The arrangement came out gorgeous! It brightened the holiday! They delivered it on time and their design and artistic thought process is beautiful! I look forward to working with them in the future!
Kathleen S.
Dear Muguet Florist,
The flowers are beautiful and the arrangement is exquisite. My friend and her daughter loved the flowers and pink is the favorite color for both of them. Thank you so much for getting the flowers to their home before my friend left for her chemo therapy. The flowers started off her entire day to a positive loving place. I will definitely use your flower service again. We are so grateful in finding you. You service represents our hearts. Kathleen Somers
Jessica P.
Muguet created a beautiful and elegant custom arrangement. I was very happy with how it turned out and the speediness of their delivery.
Koushan S.
Excellent service and beautiful arrangements. Used them several times, never disappoints. Best in Beverly Hills area.
Lilliana L.
Beautiful arrangement with fresh flowers and great color combination. Exceeded our expectations. Thank you for a wonderful job.
Also, really like how you sent an email with the photo and another email of when the flowers were delivered. Great way of following up!
Lucy C.
Very professional, carefully delivered and on time.
Flowers and the arrangements are always beautiful.
Daniel G.
Outstanding service! Ordered online, received the confirmation immediately in addition to constant follow ups regarding the delivery.
Delivery was the same day as promised and the flowers were amazing! My friend loved them!!
To summarize, outstanding service, beautiful and high quality flowers, very fast delivery and constant delivery updates.
Outstanding service! Very recommended!!!
Florina T.
Such an easy experience! Everything came out very beautiful! Would deff go to this florist again!
RUTI L.
Excellent service. It is very easy to place an order through the website and everything was exceptional, including confirmation of delivery by email
Deborah M.
Beautiful arrangement delivered very quickly, even though I ordered at the last moment!
Thank you so much
Staci B.
Muguet Florist is the best! Not only are their arrangements unique and spectacular but the customer service is excellent and they are so enjoyable to work with! I live all the way in Florida and use Muguet for sending arrangements to my family in LA.
Tonia W.
*Professionalism: If I could, I would give them 10 ⭐️ . As soon as I submitted the order I realized an error in the message. I called their office and left a message because it was after hours. First thing in the morning, I received a call and the error was corrected. *Artistry: The arrangement was simply breathtaking! They were bereavement flowers for a dear friend who had just lost her dad. I cannot tell you how good they made her feel. So much so, she brought them to the funeral service. *Advice: You will not be disappointed if you order an arrangement from Muguet Florist.
Megan S.
These flowers were a gift for my sister and she absolutely love them. They look and smelled amazing! It was a wonderful birthday delivery. I will definitely order form Muguet Florist again! Thank you so much!
Gabrielle F.
Thank you Muget Florist!!! You delivered quickly, with no problems, and the flowers were STUNNING!! They mad the birthday girl very happy! I look forward to being able to order from you again!!!
This was a great experience, Thanks again,
Bri
Elizabeth H.
Muguet did an excellent job. The flowers were exactly as I ordered - beautiful! They received the order at 9 a.m. and the arrangement was delivered before 1:00. I have used them several times over the past ten years or so and never had a problem.
Ayesha s.
I have ordered from this flower shop on 4 occasion’s for my doctors offices. My doctors have all been impressed with the flowers that they have asked the name of the flower shop so they can order from them. The flower shop have a great presentation and always so fresh
Gerald D.
Perfect arrangement. Ordered from out of state on a Sunday. Family lived them. Highly recommend.
Judith M.
Thank you so much to the team at Muguet for delivering my flowers order to my dear friends in Beverley Hills. I live in Scotland and wanted to let them them know I care, during lockdown. The Muguet team delivered a fabulous bouquet within the same day, and my friends were so touched. Wonderful service!
Jude
Merle G.
The best of the best!! Love this one ! The greatest florist in LA! So beautiful, incredible designs and quality every time ! , same day ordering and delivery!
This one was for a newborn baby girl , welcome to the world , and introduced her to Roses and Orchids from day 1!!
Thank you so much!
Jeff B.
Muguet is my go to florist. The arrangements are exquisitely done. Customer care is very responsive and care taken with arrangements for delivery. Delivery has always been within an hour of their estimated eta. Thanks to their great team!
Lori C.
Thank you so much the the beautiful arrangement for my daughters Birthday! I wanted an all white arrangement to go with the design of her new apartment. It was absolutely stunning and perfect !!
Always the best experience, from ordering , to the photos I get of the arrangement and card when it’s ready to be delivered , less than 2 hours after I ordered!! Now that’s impressive! And another email to let me know that it was just hand delivered .
The best florist in Beverly Hills, and the LA area!! First found them when my other daughter was working across the street, and I would send her flowers at work . So happy to have found you a few years ago!
Oh also, the quality, and freshness of the flowers are always beyond perfection! And sooo fragrant! I highly recommend ordering for any occasion !! Thanks so much!
Mark T.
Thanks for delivering on time to the recipient who was in an office building among many people.
She loved them.
Jude c.
Just beautiful! I sent these for Christmas to my sister and she just loves them. I would definitely use this shop again.
Craig C.
I ordered these flowers on a Friday to be delivered on Monday for a birthday... Upon delivery a photo was taken of the flowers that were delivered and sent to me via text. I was able to advise the recipient asap and she was able to go home to get her flowers. She loved them!!!
Thank you very much Muguet, I have used you in the past and will definitely use you again in the future
Lois K.
The flowers turned out to be much more beautiful than the picture on line, a beautiful variety. Once the flowers were arranged, I received a photo of the arrangement, which I thought was very thoughtful. The artist/florist himself delivered the flowers personally. The recipients were super impressed and loved the flowers.
Thank you from New York!
Lois
Rebecca S.
My friend loved her flowers and sent me a photo. Gorgeous arrangement, easy ordering on line.wonderful experience
Debra K.
The arrangement is gorgeous, as always. Delivery is always prompt and service is excellent. I love seeing the photo of the actual arrangement.
Henry A.
Muguet far exceeded my expectations and made the birthday recipient very happy! I’ll be back for more for a long time to come. Thank you!
Tremaine E.
One of the best florists in LA. They never disappoint on the designs and are so fast and easy to work with. I highly recommend.
Jack P.
Excellent service, fast delivery and a beautiful arrangement. We couldn't ask for anything more.
Gene W.
Always wonderful service and the finest flower arrangements available!
Thank you Muget for always making this an easy experience.
Great Job!
Gene
Kaye F.
The arrangement I ordered looked exactly as pictured on your website and was delivered within an hour or two from when I ordered.
Service and quality par excellence.
Mukthika A.
Thank you so much! It was beautiful and we'll appreciated.
It was easy to order and process!
Julie F.
I was able to order for delivery the same day and when the flowers arrived my daughter loved them! Thanks so much for the great service.
Beverly H.
I phoned in an order from out-of-state; a delivery for a cousin's birthday. During the COVID-19 'lockdown', it was delivered on the dot and my cousin said the aromas of lilac, hyacinth and rose, filled the room. Superb!
Heather G.
Always amazing, beautiful as always & so happy I could order much needed flowers at this time. Recipient is absolutely in awe of this arrangement
Pauline R.
Sent this as a thank you to a business. It was delivers about 3 hours after online order. The recipients were thrilled with the arrangement! Loved that Muguet Florist kept me abreast of the process every step of the way. They sent me a picture of the flowers pre-delivery, and then even sent a picture of the arrangement, with the message card visible, on the recipient office’s table. Such attention to detail in so many respects. Will DEFINITELY use them again.
Debra S.
The arrangement I ordered was gorgeous. The recipient called and raved about it. The card and delivery was extremely smooth which is why I’m a big fan of this florist.
Moanikeala N.
Beautiful arrangement and such fast same day delivery. The recipient absolutely LOVED them.
Thank you!
Jeff B.
Excellent service and consultation to put together this custom order. I was given very good recommendations to suit the occasion. The recipient of the bouquet called it "the most beautiful flowers imaginable. Thanks and appreciation to Muguet Florist. I highly recommend their custom service.
Peter F.
A superb first time experience!...A very clear,user-friendly on-line system, I got exactly what I paid for, I love the ability to leave explicit delivery instructions, the photosnap of my actual purchase is an inspired feature, with a delivery confirmation finale.....You blokes think, act , and “do” like a customer.... A hearty “well done”!.... PJF
Linda F.
WONDERFUL SERVICE AND BEAUTIFUL ARRANGEMENT!! I ordered in the morning and it was delivered the same day! They even sent me a photograph of the floral arrangement! I will definitely use this florist again. Highest recommendation! Thank you Muguet Florist!
beatrice c.
Muguet is the absolute best and their flowers last! THE place to go if you have great taste and looking for quality
David P.
Excellent service and delivered very quickly. We particularly appreciated the photo you sent so that we knew exactly what was delivered.
Jill T.
I placed an order at noon for same day delivery; it arrived shortly before 5:00. The arrangement is beautiful, the flowers fresh and it looks just like the picture!
ADRIENNE J.
Thanks Muguet Florists for creating such a beautiful arrangement for my daughter’s Birthday. It was so easy to order from the pics of the arrangements on your website! Thanks again for a great experience.
Chris F.
Thank you so very much! The flowers were delivered to my dear friend the very afternoon I ordered them! My friend absolutely loves the arrangement and sent me a picture—just beautiful!!! Thank you for everything! I highly recommend this amazing florist!
Lisa B.
I've used this company a few times already. I have been very happy with the services, selection, quality, & the finished product delivered to my niece. The arrangement have been BEAUTIFUL & a WORK of ART. I love this company.
Lisa B.
It was easy to order online. The hardest part was deciding which beautiful arrangement to order. They even sent me a pic of the finished arrangement being delivered to my niece. I would definitely use this company again, I have been very pleased with their work & services.
Charlton V.
I have to thank Muguet Florist for making my week. I don’t think things could have gone anymore perfect. I highly recommend these guys and I didn’t even get to see the flower!
bonnie P.
We're staying at the Waldorf and I ordered online for my daughter's birthday. The arrangement came the same day and it is beautiful. Exactly as pictured on the website. She was thrilled.
Sophie D.
Beautiful bouquet, smooth delivery and easy interaction with this florist! Easily recommendable!
Jennifer R.
Delivered within two hours, I received both a photo of the actual arrangement and note before it left their ship, as well as an email confirming delivery.
Emma D.
The most beautiful flowers! Muget is the most fabulous florist and I trust them to send any of my clients, friends or family flawless arrangements.
Dawn W.
Quick delivery for a last minute forgetful boss. The flowers were beautiful and worth every penny.
Michelle H.
Our client LOVED her flowers. I will DEFINITELY use Muguet in the future. I put my order in online and the flowers were delivered the same day. The staff called to make sure the order was correct and the best part...We received a photo of the flowers and card before it was delivered.
NO OTHER florist has ever done that. It was a wonderful experience. I will be back!!!
Lisa B.
I ordered online for speediness. I love the arrangement delivered. I'm just disappointed a couple flowers aren't included in the arrangement from the one pictured online, because those were part of the reason I picked this arrangement. I should of called to ask about inventory. I do love the tall orchids were available, because that was my third favorite thing about the arrangement.
Sydney F.
I do not live in California, but wanted to send flowers to a friend of mine who does live there. I had no direction other than Google to guide me through the different flower shops in the area. I am so happy that I went with Muguet Florist! I called first. The lady that answered was so helpful. I ended up ordering online. The flowers were beautiful! They exceeded my expectations. Best of all my friend loved them! I will definitely use them again.
robert a.
Actually I am shocked! My daughter-in-law is very ill, and I wanted some very soft-coloured flowers sent to her, therefore I chose the PINK and WHITE arrangement. The bouquet you sent looked like nothing I ordered. I am sure it has been put away, where she does not have these garish colors to disturb her. I ordered the arrangement, trusting the description, and am very unhappy with what you made up instead.
LATER TODAY: The nice and professional people at Muquet put EVERYTHING right! A beautiful new arrangement was delivered. We are impressed with their responsible attitude, willingness to correct a miscommunication, being understanding, and willingness to set it right.
We will certainly use Muquet Flowers again. They deserve our trust.
James F.
I was extremely pleased with the floral arrangement and service provided by this wonderful florist. Everything was top draw and exactly as described.
Thank you to everyone at Muguet! You exceeded my expectations!
Debra K.
I get nothing but raves from the recipients when I send flowers from Muguet. Thanks for your wonderful talent when creating these arrangements.
beatrice c.
my favorite place to go, the fresh cut flower bouquets last for 2 weeks because they are fresh and service is impeccable ! I recomend this place.
Shelley G.
I selected these long distance from the website-which wasn’t the generic ones like most of the others—for my daughters anniversary. She called me when she received the flowers saying they were the most gorgeous she’d seen. She wanted to keep the card to use in the future!
Cynthia L.
I live almost two hours away, found Muguet, and they delivered next day! Loved the snapshot they sent me prior to delivering.. very professional and polite over the phone.. definitely recommend them.
Lee F.
For $235 I expected A LOT more. And in addition to that I had to call there, fill out a thing online, and I couldn't even put my entire message on the card, meanwhile the card was huge. They are very disorganized. There were about 15 roses! That's ALL! Really? What a scam. I even asked, "How many roses will there be?" The guys said, "About 25 roses." And because you ordered the superior - it will be the biggest one. My friend sent me the picture and while it's very pretty, it certainly is not worth $235. Annoying!
Heather K.
When it arrived it was not as pretty as the picture for the amount of money paid. I considered it an isolated incident considering every other arrangement that I have received from you store was outstanding!
Gale B.
Beautifully done! I love the Bloom Snap that allows you to see the actual arrangement that was crafted to be delivered.
pascale H.
So smooth and easy to order online. Notified me when flowers had been delivered and also sent me pics of actual bouquet delivered. Beautiful flowers and Stellar service.
beatrice c.
Muguet is my recommendation number one if you like elegant, sophisticated flowers that will last and smell so nice for many days .I have been a long time costumer and Mehdi is a skilled, experienced florist and happy to make your wish come true. Remember when you buy one for a friend or family to take one for you. Just because you deserve it! That's exactly what I do ...and it makes everyone happy!
Lupe S.
I ordered very last minute and the flowers were delivered within my specified time period. My son loved the arrangement! Not to mention all the compliments from co-workers. Thanks for helping me celebrate his birthday!
Deirdre P.
As always, any flowers from Muguet Florist are perfect and creative. The best in the business.
Amy W.
Beautiful flowers with same day service! They even sent a picture of the arrangement so I could see exactly what I ordered! Will defeiniely use their online service again. Very pleased! A+++++++
Fran J.
My flowers were delivered within 3 hours of my order to my recipient. I loved the “bloom snap” of what my order looked likewith gift card. Thank you!
Mary J.
Great flowers, grest service - however you didn’t include my name - the recipient had no idea who sent them
Will B.
They were nice roses and were delivered on time but at one point I tried to get in touch with them and their phone hadn't been set up yet and there was no reply email I could reach out to. So you have to just cross your fingers and hope for the best.
Madeline H.
It was a great experience. They got the exact order right, the note for the card & delievery. My friend was so happy & I was kept in the loop the whole time via email. It was great. I will use again for sure!
Mary a.
Very easy to work with. I phoned the shop because i had made a typo on the website. The bouquet delivered was more beautiful than I imagined. Thank you!
holly R.
The flowers were gorgeous and most importantly, FRESH. Nothing bugs me more than sending flowers that have already peaked and are starting to fade. Fifty percent of the time that is the case. But these were perfect. Lovely arrangement and great customer service.
Summer M.
The bouquet while beautiful, didnt match the items in the photo or the size, which I found perplexing. I was attracted to the bouquet because of the noted creative vase but the arrangement was delivered in a clear vase. I would have chosen another bouquet if I had known this was the case. I also felt like the photo didnt match the bouquet size that was delivered. Thank you.
Kim L.
I love Muguet Florist in Beverly Hills! They are professional, deliver beautiful flowers and respond promptly to orders and send follow up emails once delivered!
CAMILLE R.
These flowers were given as a thank you gift to a client! She was very surprised and happy to find them. I ordered them from Chicago, and it was a pleasure to work with you.
Olov N.
Positive: I loved the picture of the finished arrangement which was delivered. Negative: Despite me calling and emailing a change to the text delivered, it looked like the original message was delivered. For an arrangement that was over $300, I would expect more attention to detail.
Tara T.
Quick, reliable and absolutely beautiful arrangement. Would definitely recommend Muguet Flowers.
Saif A.
I am so happy to have purchased my flowers from here! They are as I expected..beautiful and arranged in a way that haves everyone saying wow!!
Laura B.
The arrangement was absolutely gorgeous. The roses, orchids and hydrangeas were stunning. This is the first time I used a florist that sent me a picture of the actual arrangement being sent - that is such a nice touch. This arrangement was for my mom. We are both picky about our flowers - this arrangement was up there with some of the finest we have seen. I highly recommend Muguet Florist and will use them again.
Eric W.
Wow, just wow! These flowers were simply amazing and beautiful. They lastest at full week and just created such a wonderful ambiance in my partner's home. We were blown away by the quality and the aesthetic. BloomNation never fails when it comes to connecting us with real local florists. I love the fact that i can shop local and get amazing flowers.
Wendy B.
This was the second time I ordered orchids from Muguet Florist. I live out of state and needed orchids delivered to my friend inBeverly Hills. She is very special and very particular and I need the orchids to be perfect and they are. I am so impressed and so is she. The orchids are perfect and the delivery was on time. I will definately order again. Thank you so very much! I love knowing that I can count on Muguet when I want to brighten my friend’s day!
Heather G.
Beautiful made my daughter so very happy. So easy to make this online booking. 1st classmflowers & service
Adriana C.
Awesome as always! I appreciate that Muguet always sends a snapshot of the floral arrangement so that I get to see what was delivered, and that the floral arrangement was the same, if not better than what I ordered. Gorgeous arrangements; EVERY TIME!
Buddy R.
This was my 3rd time ordering flowers from here. 5 stars all the way: service, product, delivery. I will go nowhere else!
Tamara S.
I ordered purple flowers, the ones that were delivered were clearly pink. This is a misleading photograph.
Staci B.
I'm all the way in Florida and could not have been happier with the arrangement that was sent to my Auntie and Uncle for their Anniversary! It was so beautiful and special! Thank you Muguet Florist!
Laura N.
AN EXPERIENCE FROM HELL. I wish I could leave negative stars.
I'm really good at finding great florists and shops, even online - I've even found ones in NYC and Australia to deliver to my friends annually for their birthday all from the comfort of my home in Los Angeles. So when I say this is the worst experience I've ever had with a florist, I mean that from not only a person with experience but as a person who knows what to expect from a florist. Although, in this case, I think anyone would have been completely dissatisfied with the level of service received. This is what happened:
I placed my order online the night before so that it would be first up the next morning and get priority delivery. I also upgraded to premium (I usually do this because it means that you get more flowers and/or a bigger, fuller arrangement with better flowers).
The next morning I called to confirm they received my order. The man who answered, who continued to put me in agony with his incompetence and dismissiveness for the following three days, told me he had received my order. On a hunch, I asked him to repeat the order number he claimed was mine. Sure enough, it was the wrong one. He then proceeded to give several other wrong order numbers, even trying to convince me that I had ordered an arrangement that I had not! What took place after that was a long exchange of emails AND TEXTS in which I had to send pictures of what I ordered from online because apparently the picture accompanying the receipt wasn't sufficient. Instead of apologizing for the additional hard work I had to do to make sure he got my right order correct, he lied and said they were already working on it and that it would be going out in a few hours.
How did I know he lied? Because I called again at 2PM to ask that they confirm the delivery, and he said it was. THEN I get an email from Mugeuet saying that my flowers are out for delivery, get this, at 4PM! But that's not even the worst part! When I called Muguet, the horrible man tried to gaslight me and tell me it was because my order was placed so late! That's right, you read that right - the order I had placed the night before, called to confirm the next morning, and told that it would be going out in a few hours - was out late because of ME.
Through trying to figure out the reason it went out late (btw, he never once apologized or offered a partial refund), I figured out that the flowers had been sent to a mail room. I asked him if he knew when they were going to be sent up to my friend and very unconcernedly told me that they weren't in the habit of checking when flowers were delivered from the mailroom! The audacity of this man! The flowers were late because of him and his flower shop, but yet he couldn't make calls to find out when the flowers were to be delivered from the mailroom even though they were late upon delivery because of his negligence!
Panicking because my friend's office closes at 5PM, I called the building manager who put me in contact with mailroom only to find out that the flowers had been delivered AT 450PM! Though the mailroom did everything they could to help me and get the flowers up before 5PM, alas they missed my friend. That's right, the flowers I ordered the previous day were going to get to my friend the next day.
I cried. Literally cried imagining the flowers all wilted on her desk the next day. Then I tried to console myself by looking at the picture of the flowers - at least they would look pretty even if a little wilted, right? And that's when I saw the picture of the flowers from the confirmation email. THEY WERE NOWHERE NEAR WHAT WAS ADVERTISED. Every flower shop has a disclaimer that the flower arrangement might be affected by season, but that they would try to use flowers of equal or even better flowers. That was NOT the case here. The flowers used were clearly lower quality, only two different types of flowers were used instead of three / four, and the arrangement was the same as the picture even though I had paid $30 for premium!
I called Muguet the following day to complain and guess what? That's right. It was MY fault. I was looking at the picture incorrectly. The picture was taken at a weird angle (I'm attaching so you can judge for yourself). Mind you, he got my order wrong again when I asked him to compare the picture of flower arrangement advertised with the one I had received. But yet, I was wrong! Again. He said he would look into it and he would call me back.
No call back. Then I called a few days later. The same story - he would call me back. Even I after I explained to him all the trouble we had already been through he never once offered me a full or partial refund for the misery he had put me through. He got off the phone by taking my number to make it look like he would call me back.
It's been almost a month now...
Aimee B.
Muguet Florist did a beautiful job with the arrangement! I would definitely recommend and use them again!
Robert K.
I ordered flowers for same day delivery. I picked the arrangement I wanted to send from Muguet's website, placed the order online, and the flowers were sent within a few hours. The arrangement was absolutely beautiful, the process was very simple, and I will definitely used Muguet Florist again!
beatrice c.
Mehdi is the best !
I have been a customer for years now and bouquets are awesome every time
Precious Y.
Muguet Florist never disappoints! They are always reliable and beautiful. I just wish they delivered to more zip codes!
Ellen G.
I did not see the order myself, but the people to whom I sent it told me it was beautiful. Without seeing it myself, it is difficult to assign a star; based on the recipients' response I will assign 4 stars.
yvette S.
I love this florist. They make if easy for the client and always deliver gorgeous flowers.
Thomas S.
Muguet is far and away the best florist I have ever dealt with..in a world where mediocre (at best) has become the expectation, Muguet's service is a throwback to exceptional! Being a Nevada resident, I was at the mercy of my own search when needing an LA/Beverly Hills area florist. I could NOT have made a better choice! Aria was very helpful and gracious, calling me almost immediately to have me choose a different color rose (since the lavender pictured in the arrangement were sold out). Receiving emails with a picture of the final arrangement and confirmation of delivery were the frosting on the cake I have NEVER received in many years of ordering both business and personal floral gifts. I am now looking for reasons to use Muguet again, and strongly recommend their services!
lorraine d.
Sent these to my best friend for her birthday - a particularly hard one this year. They made her cry because they were so pretty. Bringing a smile to her face every day. Thanks Muguet! You guys did a great job and delivered as promised
Debra K.
My order was handled promptly and beautifully. I heard from the recipients immediately after delivery, and they described the arrangement as "stunning."
Jolene G.
I ordered my cousin flowers to congratulate her on her new job to be delivered the same day. I asked them to be delivered between 2-6pm and they did not disappoint! She absolutely loved her beautiful arrangement! And I was happy they were delivered within the window I requested. Thank you!
JAMES B.
Not the standard I was getting off you last year. Not enough Lily's and arrangement was poor for the price. I use your company because it's supposed to be one of the best but this fell short of my expectations.
Stephen Y.
I have used many florist in BH and by far this was the highest quality arrangement. I also appreciated the delivery confirmation and photo of the arrangement.
Alan R.
You delivered our arrangement when other florists could not. Love the personal touch of sending us a photo of the arrangement you delivered. Excellent customer service! Thank-you.
Chantel C.
Arrangement as delivered as pictured. Recipient loved her birthday flowers. Thanks again!
W D.
The flowers for my birthday party were just beautiful and made me very happy! It made the room look very decorative and I loved the pumpkin design! I'm definitely going to get flowers from this place again for different occasions. They have my trust to do an excellent job.
Randi R.
The flowers arrived on-time/same day and were both unique and beautiful. Everyone, especially the recipient loved them! I also loved that a picture of the actual arrangement was sent to my email and I was updated as to what part of the delivery process the arrangement was. I would definitely order from this florist again!
Carol C.
My friend at Cedars Sinai just loved the arrangement you sent. It brightened her day and made her feel very special. Thanks so much for the gorgeous arrangement and for your follow up on delivery and review!
Barbara D.
I always come to Muguet when I need something beautiful. I have not been disappointed yet ! Super nice to work with and always delivers!!!! Even on short notice!
MADISON N.
Review:
This was my first time using Muguet Florist. Great, friendly people. Very helpful in arrangement and they provided quick same-day delivery (no delays). I will definitely order again from this place! Thank you!
Marci R.
Choosing a bouquet on line , one never really knows if the actual bouquet will be what is pictured. I chose a bouquet not only for the flowers but also the vase. I placed the order on line late friday night and received a call from the florist saturday morning to let me know he didn't have the exact vase and wanted to give me options. I appreciated the call. My daughter sent a picture when she received them and they were beautiful and the vase was just as nice as the one pictured on line.
Terence N.
Great service with beautifully arranged flowers that were fresh. Emailed me every step of the way and when flowers were delivered.
Chantel C.
The floral arrangement was exactly how it is pictured, if not better! They were absolutely gorgeous and everyone at our office complimented the flowers. Thanks for helping make my Boss' birthday special, and in such great timing!
~C. Cox
Gabrielle H.
this is the first time I have ordered flowers online and not by phone. I must say, I really liked the website. It was so easy. I really liked that I was notified with a photo of flowers and card when delivered, and while I haven't heard from the recipient, I trust they received a beautiful arrangement with proper card on time.
Carla L.
Thank you for your kindness. I had to change the delivery location and you did that with ease. My friend was thrilled with the flowers we sent her on her birthday. We highly recommend you to others.
Randee F.
What an excellent, classy and customer-service oriented florist! I live in Seattle and wanted to my lifetime dear friend and her family in Los Angeles a sympathy arrangement honoring a lost family member. At 2PM I ordered my flowers online and got an immediate, personal response from one of the florists Muguet. Before the bouquet went out, I was sent a photo of the arrangement with my friend's name visible on the envelope of the card I ordered. Then after it was delivered I received another personal notice that the arrangement was delivered - within 2.5 hours! My friend and her family texted me and were very moved. I will use Muguet again and again. You really raise the bar on customer service in so many ways. THANK YOU!
Christina W.
I sent photos and emails with instruction... Nothing was even close to what I requested. My boss has not even said thank you cause either the were so awful or they were not reviewed.... Boo!!!
Evelyn L.
First time ordering from them. But my friend loved her flower arrangement. I got an email a little before the deliver and the flowers looked amazing. Definitely looking foward to place more orders in the future. Best Florist in town.
Amy S.
Outstanding quality. I love that they photograph the actual flowers that you're sending along with your card and send it to you before it leaves for delivery. Excellent.
Jeanine K.
I am so happy I found this florist . The experience was great and my friend LOVED her arrangement. I received a photo of the arrangement before it was sent which was a first. Great quality and great customer service! My new online go to local florist
SUSAN S.
Above & beyond my expectations ! I found them by Googling !! I live in KY but I will order again for my 90210 clients !! Great service and beautiful flowers !!
Eve D.
The all white flower bouquet in a glass vase was a hit and the office staff told me it was the prettiest arrangement they had all ever seen!
the same day delivery was better than expected...I asked that they do their best to ship ahead of the usual wait time and they honored that...I was so surprised and happy they listened! I will definitely call on Muguet the next time I need a delivery in Los Angeles or anywhere else in the country!!
Bader A.
The best florist ever. They were super fast, they made my order and delivered it in less than 4 hours ( It was Saturday by end of the day)!!. I recommend Muguet Florist to everyone and I'll definitely use them next time : )
Yonca B.
wonderful flowers, picture of the flowers sent to you prior to delivery is a very nice touch. thank you Muguet!
Alexander R.
Beautiful flowers and the delivery happened within hours. Everything was flawless and I can highly recommend this place
Ariela V.
Wonderful! Loved the extra touch when I received picture of actual arrangement via email. I always wonder what receiver is getting. Genius!
Sharon L.
Outstanding service and delivered as shown. Love the fact that they send a picture to you and let you know it was delivered.
Kaila M.
Great florist!
They delivered the flowers on time during the busiest season and was a last minute order.
beatrice c.
Love the bouquet ,the freshness of the flowers ...It's my only to go place in L.A.for flowers !
Josh W.
I placed a last minute same day order for my wife who is away on business. Not only did you guys come through with the delivery, you also made a beautiful arrangement (she loved it, a lot) Thank you so much! You made two people very happy
Cheers!
Joshua
Nadine P.
Very good experience. Love that they offer an "add-on" to the flowers such as Godiva chocolates! Flowers were just as pictured, and beautiful. Would order from them again.
Louis K.
Great customer service! The flower arrangement was beautiful!!! Keep on the good work! Highly recommended!
saman m.
The actual flower arrangements came even better than the online picture! I rarely leave reviews but this place really deserved one. It's so hard to find a florist who has both the taste and the resources to deliver such a classy arrangement for a reasonable price-Muguet is truly that place!
Clayton G.
I requested the flowers around 1:30 for a $430 delivery. They were on time and beautiful. Muguet continues to impress, thanks!
Jennifer P.
My client was so happy after receiving these flowers. She even sent me a thank-you e-card! Thanks, Muguet Florist!
James B.
Thank you for delivering these amazing flowers she loved them. One complaint is that I sent email asking if you could arrange balloons to go with them as it was for a special birthday celebration but no one got back to me.
gerard R.
I placed an order at 4 am west coast time. Flowers were not delivered until after 1 pm. Also I called several times to find out what was going on and was told that flowers were left at door and then they were not left at door but accepted by a woman. I could of easily used a more well known florist but decided to give this small shop the business. That was a mistake.
Julie A.
The arrangement was gorgeous! Trust me, it is worth every penny to use local florists and not the "boxed and shipped" options out there online.
Jennifer A.
While the arrangement in the photo was beautiful and the flowers were, in fact, sent out on time, the arrangement that was actually delivered did not look anything like the photo. This was a little disappointing.
Martha R.
Flowers were beautiful and exactly as shown on the picture. Delivered by the time I asked them. Will definitely shop here again.
Melissa M.
It was delivered fast and the way you know every step when they have the Flores done and deliver it was the best experience ever
Sarah B.
Flowers were delivered on the day requested. I liked receiving the email updates on the delivery. Recipient sent me a photo of the flowers and they were incredible! Thanks so much.
Linda D.
I needed to send flowers with only a few hours notice, and Muguet's did an outstanding job. The flowers were absolutely beautiful and I would recommend this florist to everyone. Thank you so much!
Catherine H.
My recipient was super thrilled with the bouquet and described it as "stunning"! He also sent a photo of it right away, and it really was lovely. Amazing delivery time too. Will definitely recommend to friends and use your service again.
James B.
Thank you very much for the flowers she loved them! It was exceptional service to the level that the delivery driver took the flowers to another location where the recipient was and even carried them upstairs into the apartment. I will definitely be using you again.
Shawn M.
The arrangement was beautiful and I was surprised to get a picture of the exact flowers that were arriving on my girlfriend's desk. Nice touch, great work, can't wait to utilize Muguet again!
Deirdre P.
I find Muguet Florist an excellent group to deal with. I live on the east coast and I know that whatever flowers I order they will be beautiful and very fresh. I also appreciate the photo of the flowers before they are delivered.
Deirdre Phillips
Juliebeth F.
Easy to order and beautiful arrangement. Great additional benefit: I was sent a photo of the real thing (I'm out of state) delivery time was precise and quality was excellent.
DAVID M.
Muguet is outstanding! Beautiful arrangements and gracious to work with!
They are the best!!!
Stephen C.
The woman I got the flowers for said they were the best she has ever seen. Extremely happy with the purchase.
Raymond L.
Best Florist in all of Los Angeles, flowers are always perfect, and the arrangements beautiful.
Margo T.
Thanks--the bouquet was delivered promptly. I like the fact that you e-mail a photo of the arrangement to the person who sent it.
Lorraine S.
Extremely happy with the arrangement! The flowers were stunning.... Would definitely recommend ordering from Muguet!
Pamela P.
Living out of the country, I had no idea who to get flowers from in Beverly Hills. I've used Muguet 3 times and they have never disappointed. Beautiful arrangements and always delivered early on the day ordered. Very pleased...
Stephen L.
I have used Muguet Florist twice now and have been very pleased with your service. Both times were same day delivery and the client was extremely happy with her flower deliveries. Thank you so much for being so great!
Taryn S.
Item as described and quick delivery! Love the photo of the arrangement that is sent so you can preview your purchase! Thanks!