Reviews
Heidi S.
We live out of the area and found your site so easy to use. Our mom received her arrangement and it beautiful! Thank you
Patricia K.
I have been a customer of Flowers and Balloons by Haley. They are the best in the Rockford area.
Their customer service is top notch.
Luisa C.
Very disappointing. Nothing like the photos. Paid premium and looks as though I chose the worst cheapest option
Chad F.
Ordered flowers and more for someone”s birthday to be delivered on their birthday… and that didn’t happen.
Contacted them that night to find out why they weren’t delivered and was told they didn’t see the order until the day AFTER this person’s birthday.
I called and emailed them to cancel the order since this person was gone the next 3 days and they took it upon themselves to deliver a day late anyway and never responded to my request to cancel the order nor did they even bother to call back.
The recipient got the gift 3 days later than her birthday and the flowers were already in bad shape.
I thought buying local instead of through a national chain was the right thing to do… apparently not in this case.
Sigh
SAM L.
Great!! I ordered from out of state unsure of how long it will take to deliver, but I was impressed that the flowers got delivered sooner than I was expecting
Maureen A.
I was very disappointed in how the arrangement ended up looking compared to the picture. The picture had many roses and a few carnations. The arrangement that was sent to my mother for her 93rd birthday had mostly carnations and alstroemeria and a rose or two.(I had to rely on the picture she sent as I do not live in the area). What the heck? Definitely felt like a bait and switch.
Teresa C.
Thank you for being part of my husband's awesome day! Even though there was a storm in March, the delivery was right on time! He was so surprised and felt very loved. Thank you again and can't to utilize you again!
Shirley B.
Very quick and on a Sunday... sent me a notice when it was on the way... Awesome... I am out of town and would use them again... thanks so much
Kim D.
First of all, the bouquet was delivered to the wrong address. A guy walked them over to her house. Secondly, what my mom received looks nothing like the photo on the website. The arrangement is considerably smaller and there are no roses! So my question is, what is going to be done to fix this? I will be calling both locations today.
Nathan P.
Thank you for the delivery! My sister in law loved the flowers! Definitely a good service. Will be using again
Shawn B.
Really appreciate the balloons and how you chose grandma-specific balloons when I mentioned that the order was for my grandma! They were very much appreciated.
Thomas G.
I'm disappointed that the actual colors weren't what you displayed in your ad. You have at least 4 different colors (red, yellow, orange, and pink) in the ad, when the actual only has orange and pink. Plus I paid for an upgrade. I'm not sure that I will be using you again.
Paighton S.
I order flowers for my mom after a bit of miscommunication she received them and she loved them. Although it wasn’t what I had hoped based on the picture the arrangement did turn out nicely.
Peggy J.
The basket is lovely! Thank you so much for being prompt and so courteous with my elderly mother. She thinks this is the most beautiful basket she has ever received!
Jessica M.
The flower bouquet was beautiful and looked just like the picture! It was delivered in a wonderful package to keep it safe. It was delivered a day early which worked out alright but no one phoned about about leaving the delivery and no florist name was on the delivery. However, the arrangement was beautiful!!!
Allison C.
I thought I was ordering color balloons only, but there were balloons that said “happy birthday.” I did not want those. The description needs to be more accurate.
Larry A.
It was not what it looks like. She brought it in her apartment with in a minute of getting the text it was there . But after a day the tulips had to be thrown out an the greens an other flowers were crammed in a little vase . My best friend has cancer an Id hoped it would pick her up , but she was very disappointed an so am I. Sorry but Ive bought a lot of flowers from you. Id really like to get a better bouquet for the $114 it cost . I don’t think Ill buy from you again.
Sandra M.
The photo on the website showed more varieties of plants and many fresh flowers. The photo that was sent to me from the recipient showed a peace lily with a few flowers at the bottom. I requested fall decor and the only thing that was “fall” was the bow. I paid for the upgraded version of the item displayed in the photo so I was expecting more than what was sent. I worked at a florist for many years and this is not what I would have sent for the price that was spent. Disappointed!
Barbara J.
Happy with my online ordering and getting exactly what I paid for and expected. Great job!
Julia M.
This bouquet was beautiful. They did reach out because they had to make a few changes, as they were out of the purple vase and a specific type of flower, but the bouquet was lovely. It was delivered same day. I would do business with them again.
Lynda A.
Once again Flowers and Balloons by Haley did an excellent job. Ordered a plant for a funeral and it was beautiful! Jill has done a great job for us including Wedding flowers, New Baby, Funerals and have never been disappointed. Highly recommend Flowers and Balloons by Haley ❤️
Larry B.
I sent in an online order for same day delivery. Flowers and Balloons by Haley did an amazing job in creating the flower display and delivering to my mother at a nursing home. I highly recommend this service to everyone who needs flowers in this area of Rockford.
Michelle T.
Another beautiful arrangement from Jill and her crew! They have never disappointed when it comes to flower arrangements! Thank you so much!!
Michelle T.
Love the arrangement that was delivered to a friend! It is even more beautiful than the picture shown!! Always receive the best arrangements from Jill and her crew!
Kenneth H.
Always a pleasure to work with! Takes care of every needs a customer has, always on time.
vicky w.
a superb bouquet! so beautiful and delivered very quickly. Will definitely order from you again.
Maria D.
Flowers were delivered on time, but they looked nothing like the picture. For $224 I expected better.
Karen R.
Flowers are NOTHING LIKE ADVERTISED !
more greenery than anything colorful and cheery!
VERY DISSATISFIED
Wendy C.
Had a little problem with the initial delivery (my daughter never received them) but they sent a beautiful arrangement to her today! Thank you Kim for your help and I hope you were able to figure out what happened to the first arrangement.
Christina W.
Absolutely beautiful! It made her day! You are truly talented. Flowers, balloons, delivery and smiles!
Michelle T.
Beautiful flower arrangement for my mom for Mother's Day!!! I had asked for more carnations that daisies and that is what you did. My mom loves them!! Thank you so much!!
Jeri S.
Thank you for the great service! I live in a different state and wanted to send some 80th birthday flowers to someone special in the Rockford area, but found difficulty in finding a reasonably priced service to do so! Thanks to finding this flower shop, I was able to send a beautiful bunch of flowers, even with same day delivery! They were received promptly and she loved them! Thank you so much!
Rodolfo C.
The arrangement was an accurate rendition of the picture, and delivery time was excellent. I got it probably within 2-3 hours of having ordered it, and they even followed my silly request to ring the bell a certain way to signal it was the flowers.
My one complaint is that I asked a message to be written on a card, albeit in Spanish, and they butchered it to the point where I don't know if I should laugh, cry, turn it into a meme, or what. I take that as lack of attention to detail.
In all honesty I thought the card would be printed out (given the font and way they display it in their webpage), not handwritten. But even then, they don't have to understand a foreign language - all they had to do was replicate characters from a common western alphabet in the same order in which they were typed on their webpage.
Jeffrey K.
Flower arrangement was better than anticipated with delivery mage on time and to correct location. I already recommended you to others who saw the arrangement.
Anthony W.
The arrangement of flowers that my girlfriend received was a joke. It had 4 roses and some other misc flowers. Even when I called to ask about them the lady said that there was a dozen orange roses, there were 2 and I don’t mean dozen. They did pick them up and redo them but (kinda embarrassing telling me gf to put them on her porch) they still weren’t even close to the bouquet that I ordered and paid over 120$ for. I will never buy from there again.
Lyn B.
The flowers were so beautiful. The online picture did not do them justice. The service and delivery was excellent
Joseph M.
While deployed with the U.S. Army I have been able to trust Flowers and Balloons by Haley to deliver the Best arrangement's for my girl friend back home. She is so happy to see the flowers I've sent and I suggest to my friends and family back home to continue to use Flowers and balloons by Haley for their family members also. Thank you for your support Flowers and balloons by Haley. Great Job!
kim e.
I have never been disappointed with this florist. I love the quality of all the items that I purchase. Thank you so very much for always being fabulous!
Peggy J.
The recipient said that of all the arrangements I’ve sent her from you this year, this is the most beautiful. The colors and textures and the pumpkin Are perfect for the season and so well arranged. Thank you!
Jessica M.
The arrangement was adorable. It was perfect for my grandma’s birthday. She absolutely loved it! It really brightened her day. Thank you.
Joseph M.
Great Job, The Flowers I ordered were Beautiful.
My Girlfriend Love's them. I will definitely be ordering from Flowers and Balloons by Haley again. Thank you for your business.
Larry A.
It looked good , not all the right flowers but hopefully I can get the one I want the next time.
Rodrigo F.
Hi, I didn’t receive they ran out of flowers. They called me and I called them and we were unable to get a hold of one another. We were able to communicate after I emailed them. Thanks.
Mark L.
Flowers by Haley always knocks it out of the park. Thank you for making my wife this beautiful bouquet and making her day. If you want quality and excellent presentation go to Flowers by Haley.
Justin F.
Beautiful flowers and arrangement. I always use Haley’s when in rockford. They always look amazing
Alyssa M.
I enjoyed that the delivery was quick however the card looked nothing like I wanted it to and the flower arrangement looked nothing like the picture on the website. After reading the Yelp reviews the next day, that seems to be the pattern with this company, and with no remorse. I probably won’t be back.
Anthony S.
Arrangement was beautiful, my wife loved them. Even with the covid chaos and mother's day, they delivered with class and kindness. Especially since I waited till last minute.
Courtney C.
I received my order #6653338470. The arrangement I ended up receiving is not at all what I ordered or even what I envisioned or expected despite the substitutions that had to be made. I feel that the price I paid is way too much for the arrangement I received. I am extremely dissatisfied. I thought the arrangement I ordered and was supposed to get was absolutely gorgeous and had no problem spending the money on it, but it is really disappointing that my Mother's Day gift to my mom ended up how it did.
Jessica P.
I elected some variation to what was pictured, but the arrangement did not look like a cute cupcake. There seemed to be a good amount of flowers though.
david c.
my mother loved the flowers and the candy she sent me a pic and they looked great thank you
Patricia L.
We requested for the flowers to be delivered on Mother's day. My email said they were delivered on Mother's day but they were actually delivered the day before. But she loved the flowers.
Deborah G.
My friends said the arrangement was beautiful but there wasn't a card attached!
She didn't know it was from me until I asked her.
Peggy J.
The flowers were lovely, and the service exceptional. Thank you for being considerate delivering to an elderly person during this trying time.
Dawn G.
They were absolutely gorgeous! Ordered for my not only my sister but for my best friend. Made her day and mine. I did order last minute, they were delivered on time as promised. Would highly recommend! Thank you, I will be ordering from them again.
Daniel B.
Ordered online from Michigan early Saturday morning before departure to family get together at 2pm in Rockford, IL. Flowers were there well before arrival and loved by everyone.
Made for a great housewarming gift. Thanks
P.S. Found out same florist had done my niece's wedding. Didn't know that when ordering.
Miguel L.
I live out of state and placed the order on 1/11 for my mom's birthday for 1/12 for the next day delivery. I received the order confirmation and tried to contact the shop all day ok n 1/12 Sunday which shows there are.open for a certain time but I could not reach anyone. I called, emailed and sent Facebook messages still nothing. I then received an email that the order was delivered which it was not. My parents were home all day and no one had showed. Monday 1/13 came and I called and still couldn't reach anyone but finally after another Facebook message someone responded. They said they were closed Sunday die to weather conditions ok I understand that, but to deliver flowers that are nothing even close to what I ordered, barely any flowers and for me to pay $80+ it's just disappoining. I always choose small business but for the Rockford area and floral shops I will not order from another small business again cause this isn't the first local shop to do this.
Wilhelmina N.
I ordered this arrangement online from the UK but the one that arrived looks nothing like it - it is so small with very few flowers and a few BIG bows. I feel so disappointed because this was a special Christmas gift for precious American friends. Very poor. I have no means of contacting the Rockford Florist but I hope that they will contact me after this review!
Rischel F.
The bouquet smelled and looked absolutely beautiful. Completely like the picture! I couldn't be more happy.
Kerrie H.
Ordering online was easy, flowers were delivered on time and the receiver loved them—“lovely and fragrant!”
Marisa B.
The bouquet was very nice and it brightened my sister's day while she was in the hospital. Some of the flowers were substituted and there were no pieces of greenery like the picture shows, but still a beautiful bouquet.
Charles R.
Delivered on the same day of the order (Valentine's day) to a state that I don't live in.
Samantha J.
I will NEVER give you my business again. I will continue to remind people how horrible your delivery and customer service is regardless of how many of my posts you delete. How pathetic.
Summer S.
Was very gracious to shop locally and to find a store that is open on Sunday and also delivers as well. I was disappointed in the arrangement that was sent. I understand it is not going to look exactly like the picture, however I expected alittle more for the price. What what sent was pretty but not the healing tears all pink that I hoped for. It was more green than pink. I am not sure if I would again.