FloretCo

The beautiful bouquet arrived on time

The roses and arrangement are beautiful. The customer service we received was outstanding.

Such an awesome and excellent service. My demand or order was easily communicated and processed with a fast delivery and my wife love the flowers. Thank you.

So beautiful! My loved the flowers for her birthday! Will order again from here!

This was such a beautiful and stunning arrangement. The flowers were all fresh and the colors were so vivid.

Grand concierge type service. No arrangement options were off-limits. I simply expressed my idea, and they made it happen. Definitely going back for all occasions. Thank you!!

Beautiful and awesome flowers! Turned out great ! Best service as well!

I'm very impressed with the beautiful job they did!
All flowers were fresh and arranged in a way that I requested. All were done in a short notice. Very kind and understanding. Reasonably priced.
Highly recommend.

Bardzo mila i fachowa obsluga. Produkty najwyzszej klasy. Dostawa na czas. Polecam

Edyta is fabulous! She gave us such wonderful service and advice. We LOVED the flowers. They were so beautifully put together and we received so many compliments on how gorgeous they looked. THANK YOU FloretCo for everything!!!

thank you for this beautiful flowers !
will use you again for sure !
thank you

Flower arrangement was beautiful. My wife loved them

Thank you so much for the beautiful bouquet! My wife absolutely loved it! You made our wedding anniversary special. I told the florist the occasion and type of flowers I’d like and they did the rest. They exceeded my expectations. I will definitely be shopping here from now on.

Great experience!

Incredibly beautiful floral arrangement, wonderful customer service and timely delivery - can't ask for much more!
We ordered same day delivery, I was so pleased that they were able to accommodate us with a beautiful arrangement in a short period of time!

The arrangement was perfect...

Alicia is wonderful, the arrangement was beautiful and everyone loved it, keep doing what you do best girl! This is definitely my go to place.

The women never called me. The flower must be sent and she did not care to call. Thank you for doing business with you.

Great customer service - prompt and very efficient!

Beautiful wake/funeral arrangement! Far exceeded our expectations.

Great service

Flowers were gorgeous. Really nice staff. Very helpful and amazing customer service. My original order with another florist was forgotten so my order with FloretCo was a same day delivery. Will be ordering from them again. Service was exceptional and the flowers truly beautiful. My mother loved them.

Beautiful spray of flowers - delivered right on time. The staff were wonderful to work with!

My friend said they were beautiful.

Beautiful flowers!

Best flower delivery experience, all my wishes were fulfilled flawlessly!

Thank you

My order was made almost at the end of the business day and although they didn’t have what I thought I wanted, you worked with me to put together a bouquet that was just as or even more beautiful than my initial request! You were patient and professional. Thank ls for the amazing bouquet and for making the delivery a success!!

HI LIZA
THE TIME OF PURCHASING YOU WERE GREAT. THE PURCHASE DELIVERY WAS NOT DONE THE WAY WE ORDER.. SO U GUYS CAME TO PICKUP THE ARRANGEMENT AND RETURN THEM BACK TO THE FUNERAL WERE VERY STALE AND OLD
I WAS NOT SATISFIED..

THANK YOU

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Florist's Response:
Hi Ruth,
It is truly disheartening and disappointing to see your 1 Star Review after the service and flowers we provided you.

Our team made your funeral arrangements and delivered them by 1:00 PM for the wake at 3:00 PM on Tuesday instead of the Wednesday that you originally stated, sending you pictures of the arrangement as soon as they got there.

You claimed that you had ordered an all white casket spray, but the confirmation email (copy attached) clearly stated that it would be a “mixed casket spray: red white and blue as pictured”. Regardless, because we had delivered early, we apologized and took it as our misunderstanding (because all families order matching pieces so we assumed you also wanted both the styles discussed in the red, white, and blue to honor your dad who was a veteran) and immediately made you a fresh one and delivered still BEFORE the start of the wake. We sent you another picture. We did not have to do this because both the hand written invoice and the emailed confirmation had stated red, white, and blue matching and it is the customers responsibility to double check the order.

We pushed all our other orders aside for you, took the loss on the red, white and blue casket spray, and made you another one for free before time.

The flowers were not at all “stale” and were premium flowers including hypericum, Ecuadorian freedom red roses, extra large football Mums, white oriental lilies, blue delphinium, carnations and decoration for the heart and first casket spray. All were bright in color and perfectly intact.

The second casket spray we sent in white had playa Blanca (wedding grade) roses, white lisianthus fresh with buds, Italian ruscus, oriental lilies with green tall buds, and additional decoration. We have pictures of all the arrangements taken moments before delivery so please feel free to point to which flowers were stale.

We also provided you a discount of $50.30 to better fit your budget.

I have attached and sent you additional pictures of the flowers we delivered. If there were other problems we would have liked if you had contacted us earlier than 2-3 weeks after the service. We are a family owned business with over 30 years of experience so we take complaints very seriously and tried to serve you to the best of our ability.

Best,
Alicja (not Liza)
FloretCo

They did an amazing job. Customer service was impressive. Thanks

Beautiful flowers! Look fresh and elegant, thank you!
Renata

Loved it! They wrapped my gift for me as well and were very helpful

Looking for a good florist from across the country can be tricky. I took a chance on Floretco … and I’m glad I did. Ordering over the phone was quick and easy. I was told same day delivery (even though I was ordering late morning) was doable. I was skeptical, but they did it. What really impressed me was their communication throughout the process. They sent me a photo of the arrangement as soon as they made it. Then they sent me a photo when it was delivered to its destination. Talk about customer service! I’m blown away. What a great florist. Floretco will be my go-to in Chicago from now on!!!

Perfect every time.

My first time using this firm. The staff is friendly, caring and professional.

Their floral design and presentation is creative and delicate. We were most pleased with the arrangement they created for friend who had a recent major surgery. I would highly recommend this florest and their staff.

Beautiful flowers.

Beautiful bouquet’s always delivered on time and unharmed! Would highly recommend!

Absolutely love it it's a wonderful arrangement, exactly how I imagined it would look a wonderful size and colors. Staff was so nice thank you so much

Thank you FloreCo for such a beautiful arrangement! My flowers were delivered on time. Highly Recommend definitely a 5 star flower shop.

The experience has been amazing from beginning to end! The arrangement arrived even better than expected and pictured! They added a personal touch which was very much appreciated.

The bouquet looked great and was delivered in a timely manner. Thank you!

The flower arrangement was amazing. I chose to buy from a local florist instead of a big chain, and I'm so glad that I did. I will definitely use this florist again in the future.