Reviews
Kelly W.
I ordered them for our daughter who had surgery on her birthday. They were perfect for her. She needed a pick me up and these are so pink. They are beautiful and smell nice. She loves them
Thank you!!
Kelly Wade
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Florist's Response:
Great, I'm happy that she enjoys her flowers! Thank you so much for the stars!
Darla F.
The birthday flowers for a sick young lady at hospital were delivered close to 9:00 at night. Not acceptable.
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Florist's Response:
I'm sorry, some times I can't be on time, as long as they will let the flowers to be delivered to the room, sorry and thank you for your order.
Alyssa S.
My flowers were dead and not even the right ones and I’m just upset
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Florist's Response:
We will replace it, just let me know what was the order and where you want it to be redelivered, sorry.
Carly H.
Flowers arrived were full and beautiful. Elena was very helpful. My Aunt loved the flowers and it made her day.
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Florist's Response:
Thank you so much! It was pleasure to work on your wedding flowers and I'm happy that you liked it. Best wishes for your married live
Youlanda B.
The flower arraignment was beautiful, but the service I was not satisfied with. I placed the order on Saturday for a 10:00 am delivery on Monday. I called at 12:00 because they had not been delivered, long story short I was told they would go out within the hour. No delivery by 3:00, called back I was told she doesn’t even see an order. So how are you sending it out if you don’t have an order. Finally it was delivery by 5:00 which did not make me happy. And the owner was always so snappy when we talked like it was my fault.
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Florist's Response:
I'm sorry Yolanda, the order was marked as completed by mistake, I didn't know anything about this order until you gave me the order number and I found it on my merchant platform. If I had this order by my eyes before the mistake completion I would definitely ship it out on time, I'm sorry about delay.
David H.
Not only was the arrangement exceptional, so was the service. I was kept abreast of what was going on every step of the way. I even received a snapshot of the completed arrangement prior to it's delivery. I have never been given such personal care!! We will be back for all our floral needs
Courtney J.
The delivery service was excellent, but the quality of the flowers was disappointing. My wife noticed that they had a musty smell upon arrival, and within a day or two at her office, they were already significantly wilted.
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Florist's Response:
I'm sorry that I didn't meet your expectations on this bouquet. Can I offer a replacement?
Hannah W.
I had flowers delivered to Children’s Hospital. I was so impressed with the service I received and the bouquet I sent was beautiful I was so happy with what she received!
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Florist's Response:
Thank you so much, I always try to do my best to deliver high quality arrangements, and I'm very happy to know that you liked it, thank you so much for the review!
Ashley R.
Beautiful arrangement. The family loved and adored it! Customer service was awesome. Easy ordering process and was informed when delivered. Even received a photo of the final arrangement, which I have never received from a floral company when I have purchased from out of town. Would definitely recommend!
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Florist's Response:
Thank you so much! Always happy to serve and provide the best for you, thank you for a great review!
Burhan M.
Would recommend them to everyone. Thank you for the service, even if it was on a national holiday.
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Florist's Response:
O thank you so much, any time!
Stephanie B.
AMAZING! So beautiful and fresh. Got them within 2 hours of ordering. Will definitely be ordering again.
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Florist's Response:
Thank you Stephanie!
Caryle M.
The corsage pictured is not the corsage I received. The one I received had much smaller flowers and although it is cute it is not what I ordered. I understand sometimes substitutions have to be made but it should still closely resemble what you order visually.
Olivia H.
Flowers were not nearly as full as pictured. Flowers did not match at all what was in the photo.
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Florist's Response:
I'm sorry, I ran out of flowers today, had no choices and had to have a substitute flowers to make you arrangement. if you like me to redo it and send a better arrangement, please call the store, thank you.
Kenshawna C.
Absolutely loved them! The person I bought them for had the biggest smile I was told.
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Florist's Response:
Great, thank you so much!
Hayley W.
Received a lovely bouquet, but was informed that the main flowers expected in the arrangement were in fact missing. The notecard I had written online and personalised also wasnt in the bouquet when I picked it up, which was disappointing.
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Florist's Response:
I'm sorry, usually not whole assortment available so I have to do the substitute flowers to fulfill the price. Sorry for the missing card.
Kristen c.
Fair price and lightening fast delivery. I didn’t see the flowers but the recipient ranged about how beautiful they were. I would definitely use Elena’s again.
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Florist's Response:
Thank you so much! I try my best with every arrangement, thank for trusting me with this, and I'm happy twice that you and your friend enjoyed the flowers, this is what they for, thank you so much!
Fausto A.
I placed my order on February 13th so they would be delivered on February 14th. It is now February 18th and they have not yet been delivered.
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Florist's Response:
I'm sorry, I've had a very high demand Valentine's Day this year and was not able to complete all the orders, I'm very sorry. I can offer you extra free arrangement any time after this Valentine's , thank you
yuji u.
A little different from the photo, but still beautiful and very costless.
Very Conscientious!!
Stan S.
I did not receive the bouquet I ordered and still so far unable to get my refund. Not the best way to run a business
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Florist's Response:
Stan, I just refunded you, I'm sorry, I'm new to this Promenade system, took me a while to figure out how it works refund vise, sorry. Was the yesterday arrangement OK?
Bay G.
The flowers were lovely, and my wife loved them -- but I booked a delivery on Valentine's day and they didn't deliver until the day after! No explanation, just "sorry, should we retry or cancel?" Don't use this florist for time-sensitive stuff apparently.
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Florist's Response:
I'm sorry, I was overbooked, wasn't expecting that much orders for this Valentines day, will try my best next year, sorry.
arielle r.
poor communication, paid for same day delivery yesterday still have not received the flowers. very unprofessional.
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Florist's Response:
Hi Ariel, we already agree that I'll redeliver today with extra flowers added. Would you please review me after delivery, driver is already on it's way, thank you.
Amma O.
The flower arrangement was superb with pink and lavender hues, delivered on time and the recipient was extremely pleased. Thank you!
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Florist's Response:
Thank you so much, I'm trying to do my best with each arrangement for my customers to enjoy they flowers and when I get a positive review it means a lot to me, thank you so much!
Fransella H.
Flowers were beautiful. Love the personal delivery it makes even more special. The deliver was very nice
Janet D.
It is beautiful. Our friends were pleased and we thank you for delivering on Sunday. Merry Christmas v
Stephanie C.
Elena put a beautiful arrangement together for us on short notice on a Saturday and delivered it directly to my family member's hospital room (when all the hospital gift shops were closed). She was wonderful to work with and the flowers were stunning.
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Florist's Response:
Thank you Stephanie, It always feels great when someone is happy with your job, I'm always trying to go an extra for my customers, and I know that people need flowers on weekends, this is why I stay open Saturday & Sunday. Thank you so much and I wish your relative a speedy recovery, thanks
Danielle S.
My Brother was overjoyed to receive Elena's glorious upgraded rendition of Blue and White Delight. Her super fast service to Cleveland Clinic was EXCELLENT.
The flower preparation was very professional and of such great quality that they lasted a long long time! My sincerest gratitude to Elena for helping my brother rise and shine after open heart surgery!
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Florist's Response:
Thanki you so much! Always happy to make a great arrangements for my customers to enjoy. Really appreciate feedback, thank you.
Laura K.
I love how Elena's Flowers sends you a snapshot of the final Bouquet. The arrangement is beautiful!
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Florist's Response:
Thank you Laura, dearly appreciate it!
Nashala L.
The flowers was never received
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Florist's Response:
I'm sorry, I did sent it out yesterday evening with Rody delivery service, I doublecheck with them where the order vent. never happened to me before, I'm sorry
Alexandra C.
They were fantastic!! My father had never received flowers before. He’s 80!!! He was excited that there was no “back side” to the flowers. They were beautiful from every angle. Thanks for brightening up a dull hospital room!
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Florist's Response:
Thank you dear, with every bouquet I try to do my best and I'm so happy that customers appreciate it. Thanks so much for the great review!
Jason G.
Let me know at 9pm they were too busy to deliver (ordered 2 days prior). MISSED A BIRTHDAY DELIVERY.
Took my call the following day and agreed to cancel the order. LIES.
Decided to deliver them anyway using Door Dash who.
Gave the WRONG address to Door Dash and driver had to contact me for the correct address. He STILL had difficulty finding a VERY easy to locate home due to ineptitude.
SUBSTITUTED flowers...... not a Sunflower in the bouquet.
Absolute pitiful & painful experience. Never again. Sorry for the poor review, but this isn't normal customer service at all.
Ruth P.
This was my first time ordering flowers from this business and you can tell they really care about their customers. Flowers were reasonably priced and beautiful
Jessica K.
Very happy with my purchase with Elena's Flowers. I ordered at 11:30am and they were delivered just a few hours later! I also love that they send you a photo of the actual arrangement when its made.
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Florist's Response:
Thank you Jessica, I'm glad I did a good job with your flowers and hope to be your florist for your next floral purchase, thank you.
Mallory L.
No communication at all. My flowers were not delivered on right day nor did I get a photo or response from them. Says they were delivered but the person I sent them to hasn’t received them yet
Rebecca P.
Elena’s arrangement was perfection! It arrived in a timely manner and exceeded my expectations. It was even better than the photo!
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Florist's Response:
Thank you Rebecca, it is always my pleasure to serve you guys. Thank you for your order!
Brittany W.
The flower arrangement was beautiful and just as pictured. The florist was busy but she made sure to deliver my flowers with kindness and mercy. I will purchase from here again.
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Florist's Response:
Thank you so much, dear Brittany. I make every arrangement as a priority and totally happy when customers are enjoying they flowers. Thank you so much for a great review!
Robert B.
While the bouquet was absolutely beautiful it did not look like what we ordered at all and had absolutely no blue flowers in it. We picked the gallina specifically because of the blue flowers pictured and left a note for florist to make sure there were blue flowers in bouquet and not 1 blue flower was there and my request was completey ignored which was extremely disappointing. It was for a 9 uear old whose favorite color is blie for her very first flower delivery so no blue was extremely disappointing. Communication with florist was very easy and the lady I spoke to was very kind and friendly. Because the bouquet was so pretty and the service was great, even though I was disappointed in the selection the florist picked, I will probably order from here again
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Florist's Response:
I'm sorry, some time I do not have exact flowers from the recipe so I have to substitute with other flowers, it happens not that often, so I'm sorry for mismatch. Thank you for your order.
Colleen W.
Wonderful experience with the flower designer and the business in a whole. When they were unable to fulfill a detail in my order, they were very transparent and made good on that making this experience for my sisters' birthday even better by adding add'l items to my order.
Would recommend them 100% :)
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Florist's Response:
Dear Colleen, thank you so much for the great review, I certainly take a great pride in all my arranging and making sure the service and quality is awesome, so my customers will be happy with my flowers. Comes around - goes around, thank you.
David S.
There was a shortage of flowers so my delivery was delayed by one day which didn't turn out to be an issue for me. Elena made sure to call me when she found out about the shortage. The flowers turned out very pretty and I did not mind the wait at all!
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Florist's Response:
Thank you David!
Brian G.
These flowers were absolutely beautiful! Honestly I went through four other florists before I found Elena's. She was very helpful and delivery was very accommodating to my needs while wife was undergoing procedures at Cleveland Clinic. My wife's expression as the flowers came into the room said it all! She had nothing but compliments throughout her stay. I will use Elena's Flowers whenever I'm in the Cleveland area. Hands down, the best! Thank you!
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Florist's Response:
Thank you so much for the great review. I'm striving to perfection with every order and treat it as special gift, making sure that your gift is a piece of art itself. Flowers are the beauty that makes us happy and I'm proud to deliver.
Kaye K.
Wonderful service with beautiful flowers. Would highly recommend!
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Florist's Response:
Thank you Kaye, just red your review, the more stars - the merrier! thank you.
Eva R.
Excelente servicio, super recomendado
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Dear Eva, thank you so much for the wonderful review, with each bouquet i do try my best and will strive for perfection for every customer, thank you so much, please order again!