Sweet Sympathy
Benefits of Using BloomNation
Directly from
a local florist
Designed, arranged
& ready to be enjoyed
Hand delivered
Product Description:
This elegant, garden-styled arrangement of all white roses, dendrobium orchids, snapdragons, and more makes for a sweet gesture of sympathy.
Reviews
Lauren S.
Unprofessional and poor customer service. After spending $500 plus dollars over the past few years at this business, I expected better customer service. Failing to deliver a $250 floral arrangement to a funeral home 2 miles away from your business before the start of the service is unacceptable. To also tell me it was my fault as you couldn’t find a specific drop off time on my order was insulting and showed your lack of professionalism. In addition to my order, it was brought to my attention you received two other floral requests for the SAME recipient and funeral service, which were successfully delivered prior to the start of the service. Yet, somehow, my order drop of time was a mystery? Coleen, while I appreciate the deliver fee ($12) refund you offered, I really should’ve been fully refunded or at the very least, 1/2 refunded. The funeral director was appalled and will not be recommending you going forward.
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Florist's Response:
Hello, we appreciate your use of us over the past year and we sincerely apologize for the situation you experienced. Unfortunately, if an order was placed online without a delivery time specified and even in the case of a specified delivery time, we are unable to guarantee said delivery time unless contacted prior. That information is stated on our website upon checkout, but moving forward we will make that information even more accessible to prevent any further miscommunication .
Furthermore, the other arrangements that were delivered prior to yours stated a time and had a different first name listed as the recipient, so among the amount of orders we make in a day it was unfortunately missed, which we again apologize for.
As for the refund, we still delivered the arrangement to the new location that you requested within a timely manner, hence why we didn’t issue a full refund. If you requested for us not to deliver the arrangement anymore, then we would have issued a full refund.
Again, we sincerely apologize and value all our customer’s opinions greatly. If you would like to discuss this further we are more than happy to talk to you over the phone at 617.282.0468.
Coleen's is a full service florist, specializing in unique floral designs for weddings, parties, corporate events and everyday occasions.
In some instances, the florists’ photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the local florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Every gift ordered through BloomNation is personally hand-delivered by the local florist. Each local florist sets their own delivery area and fee.
Most florists offer same-day hand delivery, but may have different order received cut-off times for same-day delivery that are based off of the recipient’s time zone. Florists that offer same day delivery display their same-day delivery cut-off time in their store detail section. Orders received after that time may be delivered the following day. Please note some florists may not make deliveries on Sunday.
To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least five days in advance.