Reviews
Michael F.
The owner faced exceptional challenges delivering this one. She’s provide great communication and attempted heroic events to deliver these despite every hurdle the Beverly street department has thrown in her way. Way and above what most others would do. Friendly, honest, and a very nice person who understood what the flowers would mean to someone in mourning.
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Florist's Response:
Awwww, thank you soooo much for this review communication. You know, without your kindness and understanding of my detailed (insanely out of the ordinary) delivery challenges, it helped me get through the Beverly road blocks surrounding the delivery location. Unfortunately, 3 road construction companies weren't in sync with detours or blocked roadway access, every single route, shortcut, were met with "blocks" holes in road and no sidewalks to allow passage.
You've gone "above & beyond" by expressing your humanity & calm support, understanding and caring for me, my business, too!
Much appreciated your multiple offers to pay extra for the 2.5 mile delivery that took 1.25 hours, driving in circles, bypassing through rt 128 to Wenham for the opposite access entrance to this road. I truly appreciated your offer to compensate my essesive travel time, miles and gas consumption. I couldn't, wouldn't feel right taking from you, it wasn't your fault or even aware of the major errors the city of Beverly has imposed on myself, and no doubt, many others. The recipient had already gone through this. Imagine? An homeowners unable to reach his own home. Love to know how the fire department or emergency vehicle would reach homeowners, or a fire.
Beverly needs to do much better....
Someone hasn't done their job efficiently.
Thank you, so much for this review
MARYANN H.
Second time using you guys from Connecticut. You always take a chance with florists but I was very pleased the first time and was certainly not disappointed this time. When the flowers I picked were unavailable Pamela reached out and ask what I wanted to do. I left it in her capable hands and the flowers delivered were gorgeous. Customer service, value and quality are all 5+ star. I love that I get a picture of what was delivered. No surprises just happiness. Thanks guys!
Meredith R.
The florist was so thoughtful and you can tell she really cares about her work and customers. Thank you Caroll's Florist for a wonderful experience!
Brett M.
Wonderful service. The flowers are so beautiful and my friend absolutely loves the little teacup. Thank you so much!!!
Andrew B.
Pretty disappointing - ordering was easy, delivery was on time, but the floral display was pretty but really small and underwhelming for the receipient, especially relative to what I paid. Probably won't use this service again.
Jeaneen M.
I have to order flowers from Down Under for my family in Mass and it's always a risk as it just a website - but I have to say these were the most beautiful flowers I've ever ordered and the recipient was blown away! The bouquet was even more beautiful in person than what it looked like online. The beautiful owner took time to talk with me when I needed to be sure they would be delivered on time, the owner personally delivered the flowers! Communication was fantastic, service outstanding, and one of the most beautiful bouquets I ever purchased. I would highly recommend them to all and I know I will be using them again & again. Do NOT hesitate to use this wonderful, local shop with an owner and floral arranger who really cares :)
Isaac C.
Excellent customer service and prompt delivery of some beautiful flowers at the last minute. Pamela was extremely helpful!
Kristen C.
Loved being able to order online as I was sending from out of town. My mother in law loved!
Kristen C.
My mother in law loved this bouquet! I was extremely happy w:the quick turnaround around time for processing and delivery! Thank you!
Max K.
Fantastic job, beautiful flowers and thank you for being so caring at the drop off location. Put a big smile on the recipients face! Thank you!
Cynthia M.
I was ordering on line for a delivery in another state. Carroll's Florist was terrific in making sure it got to where it was going in spite of the fact I did not have the exact address. Followed up with a detailed email about what happened and confirmed that the flowers were delivered. Along with a follow up email. You don't find that kind of service everywhere anymore. Many thanks Carroll's Florist. Very much appreciated.
Tammy W.
Pam listened to exactly what I had in mind and the result was perfection! My mom loves her arrangement and the special meaning it represents. Thank you, Pam. Thank you, Carroll’s Florist. You never disappoint!
Tammy White Dickinson
Michael D.
Carroll’s florist has always acted professionally and transparent. Flowers are extremely difficult to get in this post Covid world and the woman at Carrolls (sorry blanking on her name) was very transparent up front the flowers I chose may not all be available. The ones she chose are beautiful and we’ll definitely be back!
Beverly S.
Amazing!! I made a last minute order for my grandfathers funeral and they were amazing!!! I am so grateful that they were able to get the flowers there with limited time! I couldn't be for thankful! Since I am out of state I was not able to be there or see the flowers in person but they kept me updated and even sent me pictures of them! Absolutely you should order from Carroll's Florist!
Robert B.
Good service, pretty arrangement. However, very small for the price. Made me feel like I had bought a "budget " arrangement. Did not approach the picture shown
Kristen K.
Our male friend had just gotten out of the hospital and needed some cheering up. In a matter of hours an arrangement was at his door. His favorite color is yellow; he sent us a picture of the arrangement, it was gorgeous. Full and vibrant. I am very happy I chose a local florist. Carrolls called me with questions and let me know what flowers they had available. Even with Valentine’s day looming they were able to take care of our order.
Laurie D.
I placed my order online. The owner called me regarding the delivery date. She asked if she could deliver the arrangement a day earlier, which I gladly accepted! The arrangement was beautiful! Very happy with her services and product! Thank you!!
Gayle H.
Pamela at Carroll's Florist was wonderful. She acknowledged my order, almost immediately and corrected an error that I had made on the delivery address. They let me know that changes needed to be made to my original order and the arrangement was far more beautiful than the picture on their website. They even let me know when the flowers were delivered.
I highly recommend using Carroll's Florist. The arrangements and staff are a welcome experience compared to the typical internet, 800 number florist.
Suzanne O.
I cannot say enough amazing things about Carroll! Her communication was spectacular and most importantly she created a beautiful centerpiece for my sister. Being in California it's hard to be away from her for the holidays, but Carroll brought the warmth to her home with a perfect Christmas design. Thank you so much!
Josephine S.
Carroll's is the best! I ordered online and the beautiful arrangement was delivered the same day. My daughter was delighted. I will order with Carroll's again. Thank you!
Lisa A.
I think this was a wonderful delivery, though unseen by me my recipient was pleased - Please re-examine your standard flat fee for delivery. It seemed high given we used a local florist for just that reason- reducing carbon footprint is one of our goals. Your small business was very close to the delivery location.
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Florist’s Response:
Good Evening Lisa Ann
Yes!! The local Delivery fee in Beverly is $14.99
The Courier's clock starts upon retrieving the floral design from my coolers, then look up address in Google Maps or Ways, then tray up the container for safe/secure transport
( no tipping..lol) to the address requested.
Once loaded onto vehicle the Courier's or myself, (at times) prep the route.
The fixed expenses for the requested delivery service are as followed.
Time-line round trip!
Gas $$
Credit Card 3% fee comes out of the $14.99
The Bloomnation Website Host debits a 4% from your full order, B4 sales tax!
Auto Insurance & liability coverage.
Smart Phone in vehicle.
Average yearly maintenance & fees, AAA, Registration and sticker, cleaning.
THEN we have the Courier to pay, per delivery or by the hour. The BIG chunk of that $14.99
(by the hour lends a less expensive delivery fee).
The Courier's arrive to the address requested, untray the design, dry off the vessel & proceed to the door/doors.
They'll wait until the oder is safely in the recipients hands, or locate a neighbor, call/contact the sender if no ones home, or not answering their door.
In this case you had directed us to leave, if no one answered. Thks!
We then call the recipient to inform them where the gift has been left....Then they alert, YOU, the sender by cellphone or back at shop, on computer. That your delivery was executed as requested & completed.
We greatly appreciate that additional information you left us.
The Courier's don't get paid BIG money...Hence! Local $14.99 fees to cover a variety of expenses previously noted.
They truly appreciate tip option.
The business/owner after taxes might realize $1.00 per delivery.
If we redeliver x2 due to weather, not home, not answering and the very common, incorrect address...The shop absorbs the full loss and additional services at no additional charge to my customers.
I do home this detailed breakdown helps!
The $14.99 local fee I've set...hasn't really been enough since COVID and the additional steps taken. But kept the fee base as is. Even with the continuing increase cost for gas & everything else.
Any further concerns just pop me a call.
SMS: 978 922 8444Call: 978 922 8444978 922 8444
Thank you for your input!
Be well!
Julie W.
I purchased these flowers for a friend who is going through some pretty hard times. The arrangement online looked stunning which is why I chose it, paid for it and wanted the same day delivery. Imagine my disappointment when most of the arrangement had carnations in it...
I chose this arrangement because the colors were appropriate for the season that we are in. None of the colors in the arrangement that was delivered was remotely close to the picture and there were about 1/2 the amount of flowers. It was noted that some substitutions were needed, given current inventory, but the actual arrangement was completely substituted.
I hope for future costumers sake, that changes to the website are made accordingly so that others don't fall for the false advertisement.
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Florist's Response:
Good evening Miss Williams
Just wanted to confirm that the "Four Season" design choice you made at 1:29 PM on 11/02/21 was designed, with substitutions (my email alerted you immediately upon receiving your order) with a note to contact Carroll's if you had questions or concerns...The cancel option is always available whenever "substitutions" are being alerted to sender.
The completed design was also delivered within 75-90 minutes from receipt of your order...just 31 minutes b4 "same-day" cut off-@2PM...
Yes!!
This design had ALL the colors & style as in WS photo...My WS photos also disclose each photo is a sample style, based on Market fresh inventory at time of order & delivery.
The glass cube design chosen does have Carnations & peach Mini Carnations, with same Alstromeria, mixed greens, spray Rose & Gyp & Poms.
The overall design style, glass cube & flower variety were in keeping with your selection and the WS disclosure for substitution & market fresh availability....then the "alert" to you!
I do not, nor would even think of presenting a "false" photo or claim to design or fill otherwise...EVER!!!
I can assure you the standard design value was "spot-on" some stunning photos of the design are available as well.
It's always great to receive feedback good or sad...thank you!
Based on this worldwide, ongoing "instock" & "backorder" (even quality) challenges we face. The majority, if not ALL businesses, in all industries do continue to maneuver these challenges & obstacles on a daily basis- for the last 18 months!
(it's NOT going to get any better soon)
Prices continue to sore too!)
To recap!
My website will NEVER make any false claim. I pride myself on follow-up & clarity with my website design options. Attention to detail is always there.
It's not even possible to seasonally stock each & every color or flower, filler or greens...even without Pandemic shortages, weather, freighters & growers challenges.
It's truly been the "PERFECT STORM"
I'm disappointed you feel otherwise/disappointed.
Jennifer D.
Ordered for same day delivery and my aunt received the flowers early afternoon and they were beautiful!
Jay C.
Loved the flowers, and the delivery was perfect! I loved the handwritten care directions on the back of the card as well.
Much nicer than flowers from 1-800 you know who!
Jayscott
MICHAEL D.
I’ve ordered from Carroll’s a few times now and they’ve got the order right every time. The flowers are gorgeous too. This past order, they informed me some flowers weren’t in stock due to COVID-19 back up but did a great job replacing from the original order. I will definitely order again.
Martin R.
Absolutely amazing. Very beautiful. Went above and beyond to make everything about it perfect!
James S.
We were very happy with the flowers / plant that was sent. It arrived in great condition! Thank you to Carroll’s Florist - everything was great!
Lenore
matthew j.
I placed an order for my wife's birthday and I wanted it to be delivered to her place of work. I received a call from an employee (maybe Carroll?) asking to clarify several details that I had incorrectly input in the online ordering. She was very helpful and I would really recommend them to anyone. Oh - and my wife was very happy.
Emma W.
Ordering was easy, delivery was on time, and the flower arrangement was ABSOLUTELY GORGEOUS!!
David K.
The flowers for my mother post-surgery were stunning! And the delivery person was very very kind as well. Great service and quality from Carroll’s!
Sarah K.
Carroll’s was really prompt with their delivery and let me know about any changes they had to make to the bouquet I ordered. When the recipient got the bouquet, she sent me a photo of it and it looked just like the picture on Carroll’s website. Happy customer over here.
Deirdre W.
Flowers were even prettier in person! Arrangement was beautiful and staff were very helpful!
Christine K.
I ordered from this florist because I thought it was near where I wanted my order to go & I wanted to support a small business. I knew nothing about the place & ordered online from my home in WI. Everything was perfect. The owner called me because she thought I might have screwed something up & she wanted it to be perfect. Well, I had made an error. She fixed it & even sent a picture of the finished product. It was beautiful & my sister-in-law loved it! The whole experience could not have been better. I will definitely order from here again.
Jesse H.
I'm in Seattle and use Carroll to send my Mom, in Beverly, flowers every birthday and mothers day. They have been fantastic every time!
Charlotte M.
My daughter-in-law absolutely loves the Garden Planter Mix; it looks beautiful in her entry hall, which has an Oriental flair.
Thank you for your care with the delivery, also.
Charlotte and Steve Mark
Maria D.
Great selection to choose from, easy to order and the delivery person was lovely when delivering the stunning flowers! My sister loved them!
MICHAEL D.
Very accommodating business. I ordered same day delivery and Teresa called me to make sure I knew it was delivered when I wasn’t home. Definitely will go back!
Lynn M.
I was very disappointed the flowers were delivered in the afternoon when I requested a morning delivery
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Florist's Response:
Hi there & thank you for your flower order with us!
Yes!
The "note" received... "PLEASE TRY to deliver in the morning"
was noted by the Courier.
Sorry you missed the
additional "timed delivery" fee! The Courier's would of immediately scheduled your order onto a single address route...solo run! (No other orders on that route but yours)
All special delivery requests are available at point of sale/check out... for that "add-on" additional service would then apply!
The service fee's called:
"timed delivery"
The Courier's do schedule special attention to purchased "add-on" requests. They have standard set fee's based on grouping/ gathering routes. AM/PM requests, along with any deliveries out of the standard daily route & time lines are always honored & scheduled with the additional service fee at point of purchase.
Otherwise the routes are set up by the Courier's based on the date an order's received.
We do appreciate your feedback on the matter.
For a "Goodwill Gesture" The shop extends a complimentary "standard" delivery service on a future order in the 01915 delivery route.
$14.99 value!
Just be sure to call us directly to receive our offer.
If you were to utilize our Website for ordering...the delivery fee will apply at first!
BUT!
Leave us a "note" in the proper field "additional direction/information" then state the following.
"please refund my delivery fee today" Per code
# 6869354236
We'll credit back the $14.99 fee that would've auto applied on that order. (only way around it)
Martin R.
You guys did amazing! Thank you so much for taking my recommendation and adding your own touch on it to make it beautiful. You made a special set of flowers for a very special woman! Thanks again.
Janice M.
Received a picture of the flowers and I was so pleased that the arrangement looked like the picture on your site.
Thank you hope to order from you again
Christine V.
Lovely arrangement delivered same day despite the snowy weather. Really brightened up the room!
Jon S.
Flowers are fine. Atmosphere in the shop is consistently miserable. Better to just order for delivery.
Mary B.
I ordered this lovely arrangement for my sister's birthday. I ordered on a Thursday morning and it was delivered the next day. This was my first order from Carroll's. I am very happy with their service and delivery. I will certainly order from Carroll's in the future.
Susan T.
I wanted to send flowers to brighten someone’s day and this was just the right thing to do that. Even though there were some changes to the flowers, which I was informed of, it was absolutely beautiful. My friend was so happy and so was I.
Thanks so much,
Sue T.
Jocelyn O.
My sister received the flowers same day and said they were beautiful! She sent me a picture and I was so pleased to see they looked exactly like the pic online. Thank you for your exceptional service. I will definitely order from you in the future!!
Christopher H.
Beautiful flowers and great communication when they had to substitute flowers! I would definitely use them again!
Kelly M.
The flowers were beautiful, and the service impeccable. I ordered online and they were delivered the same day!
susan r.
i did not attend the wake/funeral and so never saw the flowers. i have as yet to get any feedback from relatives who did attend, so i'm unable to provide you w/any in person review. but! i did get your email informing me that the flowers were hand delivered and was thankful for that information. so, it seems to me that your organizational skills are excellent!
Ellen T.
My fiancé and I don’t live in Beverly, MA any more, but a great deal of our family and friends still reside there. Carroll’s Florist is our number one pick for when we want to send flowers for a special occasion, like Mother’s Day or someone’s birthday, or when one of our loved ones isn’t feeling well. Pamela (the owner) truly does a beautiful job with the arrangements, and her pricing along with her local delivery fee are very reasonable. Just yesterday we discovered that one of our family members, despite being isolated for months contracted COVID-19. We were able to find a nice bouquet on Carroll’s website and arrange for it to be delivered the very same day. Carroll’s also goes the extra step by emailing you a picture of the bouquet you ordered before it’s delivered to it’s recipient, which is an extra nice touch. You can tell she really cares about her customers too, back in May of this year when we were arranging for bouquets to be delivered to my fiancé mom and grandmothers for Mother’s Day, Carroll called us to personally apologize that she didn’t have all the flowers for the bouquets we ordered in stock. (Mind you this was right in the middle of the first lock down, legally Pamela was not allowed to have any employees help her due to the lockdown regulations, and any supplies at this time, especially fresh flowers were hard to come by.) She reassured us that while the bouquets might not have the original flowers we picked, she would still make them big and beautiful. And they were. She truly does lovely work and is a lovely person all together. If you are looking for a good, reliable florist, with a big heart, then Carroll’s Florist is the place for you.
James D.
We are from out of town and ordered flowers on line. The flowers we ordered were not available so someone personally called me to let me know that it would have to be substituted for a larger one at no extra cost. The flowers were delivered the same day. Great customer service.
Mark L.
Carroll’s did an awesome job preparing flower arrangements for my mom and aunt for the holidays and delivering them on time. I ordered online but they even called me to make sure everything was just right. I can’t say enough good things about Carroll’s. They always do an outstanding job! Thank you.
Anja C.
Thank you for making a beautiful arrangement for our parents! You were able to do it so quickly and it was gorgeous!
William C.
The Boxwood Christmas Tree I ordered came out beyond my expectations! You folks Truly are the best in your craft. Knowing this tree was personally cared for doesn’t happen much any longer. Merry Christmas and all the best in 2021! She was so pleased receiving this that’s tears of joy flowed after loosing our daughter two years ago from overdose.
Thank You,
Bill Chittick
Dina P.
Wonderful service! She was very communicative and so kind to my grandmother! I live in CA and ordered flowers for my grandma in MA, and really appreciated the texts arranging the delivery and the little report on how my grandma was doing. :)
Dana E.
The flowers were beautiful, and they were delivered so fast! I appreciated the quickness. Thank you!
Bryan L.
Service was great, courier went above and beyond to make sure the gift was properly delivered.
The follow up was awesome and my god daughter loved the flowers!
Katie N.
As always, Carroll’s knocked it out of the park. The bouquet received was even BETTER than the sales photo. Carroll’s always delivers my purchases - I’m out of state, but buy flowers for friends and family who are in the area. Again, as usual, delivery was
Kathryn P.
I can not say enough about Pamela and her amazing floral designs and customer service. She personalized a phenomenal sympathy floral arrangement for me. She also called to inform me of what she designed and sent photos since I could not travel there due to the pandemic and I was 6 hours away. I would definetly use them again and highly recommend them. You will not be disappointed. Kathy from Pennsylvania
LAurel A.
Easy, awesome and thorough. Received emails and phone calls with minor necessary change. Very pleasant.
Nicole B.
I loved the Grecian bouquet online, but requested it without Stargazer lilies, and Carroll’s Florist did a great job accommodating my request to create a gorgeous arrangement. The owner also texted pictures of the final product to me and confirmed once delivery was made. Highly recommend!
Heather O.
Found Carroll's Florist through Yelp and glad I did. I had a great experience with personalized service. Very happy with my custom arrangement.
Heather O
Karl G.
Service was great, bouquets are beautiful, and the arrangement lasts a decent amount of time (when the directions for care are followed). I bought this arrangement for my spouse on our anniversary and she absolutely loved it!
Sarah W.
Same-day delivery was right on time for our team, and the flowers were absolutely gorgeous. We're very grateful for the smooth and prompt delivery.
Nathan J.
Lovely arrangement. Florist was exceptionally flexible. Will work with this florist again.
Marc J.
Online Checkout was easy.
Feedback on status was acceptable.
Deliverer followed directions as given.
Recipient was please. My only disappointment was the price for a very local delivery and the picture on the website gave the impression of more orange than pink, yet the picture the recipient sent me as a THANK YOU has more pink carnations than I would have wanted. Maybe have more than one photo of suggested bouquet or breakdown the component flowers. Arrangement of what was send was very nice- Thank You
Kate O.
Very happy with my experience. My design was completed same day and very quickly and they design was gorgeous. Will use again.
Janet T.
It is totally different from the Picture, it’s no design at all, I am a flower designer for 40 years, I know it.
Brian A.
Carroll's was very prompt, quick, and easy to work with. Great for same day flowers and willing to work with you
Kimberly P.
Beautiful flowers, amazing service. I ordered from Australia for a friend in the USA, Pamela went above and beyond to help me. Thanks so much
Jennifer F.
Beautiful arrangements and always very professional! I will continue ordering through them for any special occasions.
Kristen C.
Pamela went out of her way to ensure delivery and that the flowers were safe from the sun. She called myself and the recipients to make sure the bouquet didn't sit out for too long. The flowers and arrangement were absolutely beautiful! Due to the pandemic, some product was unavailable...but you would never know it!! Pamela really made gorgeous substitutions and kept me informed the whole time! I will definitely be using her again!
Brianna D.
Thank you, Carroll's, for delivering a beautiful arrangement to my niece for her birthday! She absolutely loved it!
We also appreciated the contact-less delivery and sanitizing wipe that was left for the vase.
Maria H.
The flowers were even more beautiful than described on the webpage. Thank you so much for making my daughters day
Roswitha N.
All the Best: Easy to order, convenient to pay and joy at the recipient, because you delivered in time. I can really recommend your service and the flowers are beautiful. Cheers, Rose
Amanda S.
Pamela was amazing to work with! Her passion for her work and her customers truly shines through. I ordered flowers for my sister’s birthday because I knew they would make her day, as she would be celebrating during the pandemic. Talking to Pamela on the phone, she was extremely understanding of the circumstances and even enlightened me on the effects of the pandemic on the gardening and flower industry. During delivery, she took the necessary precautions to protect herself and my sister! I will be ordering again in the future and will recommend her to all of my friends and family on the north shore!
Laura V.
The flowers were lovely and much appreciated by our college graduate granddaughter. So happy we found you. And after speaking with the owner on the phone, even happier! Delightful! Caring! Helpful! Eazy Peazy
Thank you .
Anny P.
I ordered all the way from New Jersey and the florist was able to deliver despite the hectic Mother’s Day weekend and pandemic. This floral shop was the only shop open. With honesty and communication, they were able to exceed my expectations. My cousin was extremely pleased and loved her bouquet. I will definitely be ordering from here again.
Mary B.
I procrastinated in ordering my mom flowers for Mother's Day by waiting to order until two days before, which I should have known was a mistake during the covid-19 pandemic. I was panicking because my "usual" shop was unable to complete a delivery until almost a week after Mother's Day. I kept searching for a faster option, and the Carroll's website indicated they would be able to deliver the day after Mother's Day. That didn't seem so bad compared to the other estimates I was getting, so I placed the order and planned to sheepishly apologize to my mom for the tardiness.
The night before Mother's Day I got a message from Pamela at Carroll's saying she could make the delivery on Mother's Day if I could just text her my mom's phone number to facilitate the contact-less delivery. Easy enough.
My mom received a beautiful arrangement on Mother's Day before 11am. I was so pleasantly surprised and thankful for Carroll's for going out of their way to make sure the delivery happened on the actual day in spite of my own procrastination. As an added bonus, my mom made a point to call me a week later and tell me that her flowers still looked great!
I will be sure to use Carroll's as my "go-to" for future flower deliveries in Beverly. Thank you so much Pamela!
Deirdre W.
Flowers were even nicer than the ones in the picture. Really lovely!! Will definitely be ordering from Carroll's again!!
Sean F.
I appreciate ordering the flowers online and the on-time delivery. However,the flowers did not look like the picture, nor would I consider the flowers I received to be "freshly blooming". Half of the flowers were carnations. I would not order this again.
Ellen W.
Beautiful flowers delivered right on time. Great first experience with this florist. Love that they are local. Highly recommend!
Mary F.
Thank you ...the plant was well received and looked great. We are in NJ and your shop has been great to work with for family flowers we needed to send for recent deaths in Boston area.
Gina C.
My friend went in for an emergency operation during the pandemic and it broke my heart that we couldn't be around to provide support to her and her family. Despite being in challenged by the pandemic business situation, Pamme still managed to create and deliver this beautiful arrangement to my friend the night she returned from the hospital. It meant the world to me that Carroll's Florist was able to help send love and a smile when I couldn't.
Connor W.
I live out of state and was looking for a florist with beautiful arrangements and affordable prices to send for my best friends' birthday. I ordered the arrangement online in the evening, for the next day, and by morning my friend had received her flowers. They were gorgeous! Pamela called me to let me know the order was delivered and my friend was joyous.
Jillian D.
Pamela was amazing. She was communicative, creative and thoughtful. She came up with such a beautiful custom design for my parents. I will definitely be back.
Thank you, Pamela!
Lear B.
My mom loved the flowers and was so carefully delivered during this scary time. Couldn’t be happier.
Stephanie H.
During this unprecedented time of Covid-19, I wanted to send flowers to my son and his girlfriend...WOW and Fabulous says it all about Carroll's Florist. Fresh flowers and a beautiful bouquet were delivered. Exactly what you want when you order from out of state. Delivery was perfect and exactly when I wanted them delivered. The delivery person also was so thoughtful...they even wiped down the vase before handing off to my son...so professional. I would highly recommend them. I will be using them alot...FIVE STARS for sure!!!
Cheryl S.
Carrol’s Florist delivered a bouquet to my sister’s home for her birthday on April 1st. During this strange, unknown time, I really appreciate businesses like this that are staying open to brighten someone’s day.
Thank you!
Frances H.
My sister was extremely pleased with the flowers and described them in detail to me over the phone. Thank you for doing such a good job and look after yourselves during these trying times.
Frances Heaphy
Kerry S.
Thank you for your quick delivery of this arrangement. With the state of the world today, this was one of very few ways we were able to communicate with a loved one in a local nursing home. ❤️
Adrianne D.
Talk about great service, let alone a beautiful bouquet delivered to celebrate a dear friend!! So appreciate the care this florist team took to ensure my friend got exactly what I ordered. And they worked extra hard on the delivery side seeing as I gave them the wrong street number! Thank you for a terrific customer experience!!
Margaret R.
Pamela (at Carroll's Florist) worked a miracle and delivered a lovely basket of flowers two days earlier than I had originally ordered.
It was a wonderful surprise for the recipient, and I felt great about the company's services!
ELYCE R.
I placed an online order late Friday afternoon. Received a call from a very pleasant woman that they could be delivered that very night if I wanted. I opted for my original Saturday morning delivery. They were delivered and very much appreciated! Beautiful work!
Sherri D.
Such a lovely arrangement! The colors and the mix of flowers were perfect! Thank you, I will be ordering When I want to send in the future. Sherri
dianna S.
Thank you so very much for your assistance in making this special for my dear friend. Also thanks for the alternative vase,it was so nice for the call to make sure I was aware of the choices. She received the arrangement yesterday and was so very thrilled. Thanks again.MERRY CHRISTMAS...
Sarah G.
This place is AMAZING!! I cannot put enough praise on them. There was a large snowstorm in the area over the last couple days, which delayed a lot of their flower deliveries into the shop. The shop even closed early due to the storm. Pamela saw my note to my friend that I wanted included with the delivery, and knew the flowers I ordered were important, so she called me to discuss a bit of design change, and she delivered them in a snow storm!! Again. Amazing shop. Amazing team. Wonderful product. THANK YOU!
Samantha S.
I ordered a bouquet for my friend who had lost a pet that morning and it was delivered within 2 hours of my request. Thank you for your quick response time and making my friends day a little brighter!
Robert B.
The end product was just as ordered and came out fabulous. Everyone loved it also, I would recommend you again and again. Thank you...
Julianne M.
Requested pink flowers they were very pretty! She loved them! Never disappointed when ordering from Carroll's!!
Rich H.
Absolutely outstanding job! Beautiful, professional, and extremely fast delivery! My girlfriend was very happy with the flowers.
Shelley D.
Order flowers for the first time from Carroll's and they were beautiful as in the picture on their website. My daughter loved them.
Quality for price excellent.
William L.
I'm sending you a big thank you for my recent order I placed on July 12 and delivered that same day. I personally didn't see your finished product but wasn't worried at all. My wife works for another BloomNation florist in MA and it was nice for her to see as a customer just how efficient the system works.
I just received a thank you from the recipient, who said the arrangement was absolutely gorgeous. So thank you Carroll's Florist and BloomNation! You both rock! Anyone else reading this review please give Carroll's a shot in the North Shore area.
Barbara M.
So nice to be able to order on line and know that the flowers delivered will be fresh, beautiful and as pictured.
Julia S.
Amazingly quick turnaround, but the bouquet that was received (that I paid more for the deluxe version) had fewer flowers/variety than what was advertised in the standard. Disappointing for the pricetag...
Alexandra S.
Excellent customer service! I called Carroll's to ask questions about variations from the online photos to what to expect in the delivery, and they were so patient, answered all of my questions and were thorough in explaining how things may change from the online photos to real life (depending on flower availability, etc). Really happy to support a small business that offers high quality products with great customer service.
Laurie G.
Thank you for your putting together a perfect arrangement and delivering it promptly to my niece at Endicott College. She was so happy to receive it & said it was gorgeous!
Christine L.
The flowers were beautiful! They were delivered to the correct place within the anticipated timeframe. Some of the flowers were already open but there were also some just beginning to open, so the flowers looked beautiful for quite a long time after delivery! Especially impressive on Valentine's Day, when I know florists are incredibly busy. Thank you!
Andrea P.
She was happy, which makes me happy! Thank you to the delivery person who trudged through winter weather to get these to her! Much appreciation!
BENJAMIN P.
The online ordering process was quick and easy, there were tons of beautiful options to choose from and I knew no matter what I picked my girlfriend would love it. The delivery went off without a hitch and they had perfect timing.
Mary P.
Your web site was easy to review the selections of flower arrangements.It was good to receive notifications in my email from Carroll's Florist ,re:your receiving my request/order and once the flowers were delivered.The whole experience was very good AND my niece,Lisa wrote me an email telling me that the flowers were fresh & lovely..I will keep Carroll's Florist in my address book for when I will need flowers delivered up that way in the future.Thank you for your attention to all the details..Mary Earley
Elaine B.
I wanted something special for my son and daughter in law. You delivered! The flowers are beautiful! Thank you so much.
Sarah P.
Arrangement was beautiful and the florist took great care to make sure they were safe until my friend got home. Thank you!
Kathleen M.
So impressed with the speed of the delivery and quality of the flowers! Also excellent communication online - Carroll’s even snapped a pic of my actual arrangement before it left for delivery! Such a thoughtful touch, much appreciated by someone ordering from the other side of the country! 10/10 Would definitely recommend.
Jessica H.
Very pleased! Beautiful arrangement! Good communication letting me know what they were doing to complete my order. Even got a txt alert to know it was delivered! Would order from again in the future!
Barbara M.
What wonderful service. We ordered on-line. The flowers delivered were beautiful but the delivery was difficult because the recipient was not home. Carroll Florist handled this with skill and we couldn't be happier with their floral arrangement and service.
Jade L.
Beautiful arrangement, but it is NOT what expected for an upgrade to premium. Very unhappy customer.
Not happy with the money I spent for this arrangement $100+ for the premium and it looks very basic.
I was not aware this was a 3-sided arrangement. Once again VERY UNHAPPY. This is not worth the money steer clear of upgrading!!
Hillel L.
You did great!! Thanks for getting them there this morning. Our sister-in-law said they are beautiful!!
Hill and Sally Liebert
Kevin H.
Can't thank them enough on how accommodating they were in making sure are arrangement was protected from the storm that was coming when no one was home. Called me and gave me options. They definitely went the extra mile. Customer service deserves 6 Stars!.
Dawn M.
This florist was so helpful in making sure my delivery was just right and I was happy. !!! They called me twice to make sure. Thanks Dawn
Dawn M.
Hi, my girlfriend sent me a picture ant it was pretty , but I was a little disappointed that there were not more real flowers in the arrangement, like mums or other flowers etc. . Thank you , Dawn
Betty K.
Haven't heard from my friend but your attention and service are great! Will use it in the future if needed. Thank you.
Sharon A.
I needed a same day delivery to my mom in the hospital and came across Carroll's florist. I placed an order online and made a note to use purple hues as they are mom's fav color. Within hours the floral arrangement was already hand delivered and looked truly beautiful. I also phoned in to check on status and the person was so super friendly and helpful and told me of the extra care to add purples to the mix. I am from it off state so I made a point to bookmark this place for future use as I have lots of family in the area and am always looking for deliveries. Quality arrangement, great service! Top-notch, highly recommend you try them out. You will be pleased with overall experience!!:)
Jacob S.
I ordered day of and the flowers were hand delivered later in the day. They looked great too! I highly recommend Carrol's Florist of Beverly.
Debora K.
The arrangement was not at all as pictured. There were no ferns at all which would of helped fill it out. The size was smaller then I thought and the flowers were very different then the photo. I wish it was more to it!! Very disappointed. Sorry to say. And I did the extra $$ for an upgrade
Jeanne C.
I was very disappointed in the funeral arrangement we purchased. It did not look like the photo online. There were fewer flowers and they had already begun to wilt and turn brown on the edges. My family and I were actually embarassed to see it beside all of the other more beautiful displays. This certainly was not a "deluxe" arrangement and was not worth the money we paid. I will not used Carroll's again.
Marc F.
I placed a same-day delivery order with Carroll's as a sympathy gift. The flowers were brought to the recipient's doorstep in hours, and they were exactly as pictured in the online catalog. The entire process was so simple, and communication was excellent. I received emails when the order was processed and when the flowers were actually delivered. My husband also received a voicemail describing how the delivery person left the flowers on the recipient's porch after having called for permission. The value was really excellent for the level of service and quality of the arrangement. We will absolutely go through Carroll's again.
Ethan T.
Bouquet was beautiful and looked as pictured however it was delivered a day earlier than it was supposed to.
Anne B.
I was very pleased with both the dish garden arrangement that was created and delivered and the customer service. Thank you!
Jenna K.
I have close friends who live in Beverly, Massachusetts, and I will continue to order from Carroll's for every occasion. Absolutely beautiful flowers!!
Marianne V.
came in pretty but only flower the bouquet is white gerber daisies, carnation and snap dragon with a touch of purple. nothing like the picture..but flower is flower, i guess -..-
Raymond M.
Beautiful flowers. On time delivery. Great customer service and a very easy to use website. Will definitely be using Carroll's again.
Gary S.
Very impressed with the flowers that were sent. Would definitely use this florist again. Thank-you
Jacqueline G.
I didn't see the flowers ( sent them for housewarming gift). But everyone who saw them said they were stunning! Thank you for the windeful job
Emily L.
I wanted to take a moment and say thank you for the beautiful arrangement that was delivered today for my niece's dedication. It surpassed my expectations and delighted my sister-in-law. What a lovely mix of colors and artistry! A simple yet inspirational display of congratulations. Thank you so much!
Mary P.
I live in Omaha, Nebraska. I sent flowers to my best friend who lives in Mass. They were for her birthday and they really made her day. Would definitely buy flowers from Carrolls again. Thank you.